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  3. API Docs
  4. contactcenterinsights
  5. contactcenterinsights/v1
  6. Conversation

Google Cloud Native is in preview. Google Cloud Classic is fully supported.

Google Cloud Native v0.32.0 published on Wednesday, Nov 29, 2023 by Pulumi

google-native.contactcenterinsights/v1.Conversation

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Google Cloud Native is in preview. Google Cloud Classic is fully supported.

Google Cloud Native v0.32.0 published on Wednesday, Nov 29, 2023 by Pulumi

Creates a conversation.

Create Conversation Resource

Resources are created with functions called constructors. To learn more about declaring and configuring resources, see Resources.

Constructor syntax

new Conversation(name: string, args?: ConversationArgs, opts?: CustomResourceOptions);
@overload
def Conversation(resource_name: str,
                 args: Optional[ConversationArgs] = None,
                 opts: Optional[ResourceOptions] = None)

@overload
def Conversation(resource_name: str,
                 opts: Optional[ResourceOptions] = None,
                 agent_id: Optional[str] = None,
                 call_metadata: Optional[GoogleCloudContactcenterinsightsV1ConversationCallMetadataArgs] = None,
                 conversation_id: Optional[str] = None,
                 data_source: Optional[GoogleCloudContactcenterinsightsV1ConversationDataSourceArgs] = None,
                 expire_time: Optional[str] = None,
                 labels: Optional[Mapping[str, str]] = None,
                 language_code: Optional[str] = None,
                 location: Optional[str] = None,
                 medium: Optional[ConversationMedium] = None,
                 name: Optional[str] = None,
                 obfuscated_user_id: Optional[str] = None,
                 project: Optional[str] = None,
                 start_time: Optional[str] = None,
                 ttl: Optional[str] = None)
func NewConversation(ctx *Context, name string, args *ConversationArgs, opts ...ResourceOption) (*Conversation, error)
public Conversation(string name, ConversationArgs? args = null, CustomResourceOptions? opts = null)
public Conversation(String name, ConversationArgs args)
public Conversation(String name, ConversationArgs args, CustomResourceOptions options)
type: google-native:contactcenterinsights/v1:Conversation
properties: # The arguments to resource properties.
options: # Bag of options to control resource's behavior.

Parameters

name This property is required. string
The unique name of the resource.
args ConversationArgs
The arguments to resource properties.
opts CustomResourceOptions
Bag of options to control resource's behavior.
resource_name This property is required. str
The unique name of the resource.
args ConversationArgs
The arguments to resource properties.
opts ResourceOptions
Bag of options to control resource's behavior.
ctx Context
Context object for the current deployment.
name This property is required. string
The unique name of the resource.
args ConversationArgs
The arguments to resource properties.
opts ResourceOption
Bag of options to control resource's behavior.
name This property is required. string
The unique name of the resource.
args ConversationArgs
The arguments to resource properties.
opts CustomResourceOptions
Bag of options to control resource's behavior.
name This property is required. String
The unique name of the resource.
args This property is required. ConversationArgs
The arguments to resource properties.
options CustomResourceOptions
Bag of options to control resource's behavior.

Constructor example

The following reference example uses placeholder values for all input properties.

var conversationResource = new GoogleNative.Contactcenterinsights.V1.Conversation("conversationResource", new()
{
    AgentId = "string",
    CallMetadata = new GoogleNative.Contactcenterinsights.V1.Inputs.GoogleCloudContactcenterinsightsV1ConversationCallMetadataArgs
    {
        AgentChannel = 0,
        CustomerChannel = 0,
    },
    ConversationId = "string",
    DataSource = new GoogleNative.Contactcenterinsights.V1.Inputs.GoogleCloudContactcenterinsightsV1ConversationDataSourceArgs
    {
        DialogflowSource = new GoogleNative.Contactcenterinsights.V1.Inputs.GoogleCloudContactcenterinsightsV1DialogflowSourceArgs
        {
            AudioUri = "string",
        },
        GcsSource = new GoogleNative.Contactcenterinsights.V1.Inputs.GoogleCloudContactcenterinsightsV1GcsSourceArgs
        {
            AudioUri = "string",
            TranscriptUri = "string",
        },
    },
    ExpireTime = "string",
    Labels = 
    {
        { "string", "string" },
    },
    LanguageCode = "string",
    Location = "string",
    Medium = GoogleNative.Contactcenterinsights.V1.ConversationMedium.MediumUnspecified,
    Name = "string",
    ObfuscatedUserId = "string",
    Project = "string",
    StartTime = "string",
    Ttl = "string",
});
Copy
example, err := contactcenterinsights.NewConversation(ctx, "conversationResource", &contactcenterinsights.ConversationArgs{
	AgentId: pulumi.String("string"),
	CallMetadata: &contactcenterinsights.GoogleCloudContactcenterinsightsV1ConversationCallMetadataArgs{
		AgentChannel:    pulumi.Int(0),
		CustomerChannel: pulumi.Int(0),
	},
	ConversationId: pulumi.String("string"),
	DataSource: &contactcenterinsights.GoogleCloudContactcenterinsightsV1ConversationDataSourceArgs{
		DialogflowSource: &contactcenterinsights.GoogleCloudContactcenterinsightsV1DialogflowSourceArgs{
			AudioUri: pulumi.String("string"),
		},
		GcsSource: &contactcenterinsights.GoogleCloudContactcenterinsightsV1GcsSourceArgs{
			AudioUri:      pulumi.String("string"),
			TranscriptUri: pulumi.String("string"),
		},
	},
	ExpireTime: pulumi.String("string"),
	Labels: pulumi.StringMap{
		"string": pulumi.String("string"),
	},
	LanguageCode:     pulumi.String("string"),
	Location:         pulumi.String("string"),
	Medium:           contactcenterinsights.ConversationMediumMediumUnspecified,
	Name:             pulumi.String("string"),
	ObfuscatedUserId: pulumi.String("string"),
	Project:          pulumi.String("string"),
	StartTime:        pulumi.String("string"),
	Ttl:              pulumi.String("string"),
})
Copy
var conversationResource = new Conversation("conversationResource", ConversationArgs.builder()
    .agentId("string")
    .callMetadata(GoogleCloudContactcenterinsightsV1ConversationCallMetadataArgs.builder()
        .agentChannel(0)
        .customerChannel(0)
        .build())
    .conversationId("string")
    .dataSource(GoogleCloudContactcenterinsightsV1ConversationDataSourceArgs.builder()
        .dialogflowSource(GoogleCloudContactcenterinsightsV1DialogflowSourceArgs.builder()
            .audioUri("string")
            .build())
        .gcsSource(GoogleCloudContactcenterinsightsV1GcsSourceArgs.builder()
            .audioUri("string")
            .transcriptUri("string")
            .build())
        .build())
    .expireTime("string")
    .labels(Map.of("string", "string"))
    .languageCode("string")
    .location("string")
    .medium("MEDIUM_UNSPECIFIED")
    .name("string")
    .obfuscatedUserId("string")
    .project("string")
    .startTime("string")
    .ttl("string")
    .build());
Copy
conversation_resource = google_native.contactcenterinsights.v1.Conversation("conversationResource",
    agent_id="string",
    call_metadata={
        "agent_channel": 0,
        "customer_channel": 0,
    },
    conversation_id="string",
    data_source={
        "dialogflow_source": {
            "audio_uri": "string",
        },
        "gcs_source": {
            "audio_uri": "string",
            "transcript_uri": "string",
        },
    },
    expire_time="string",
    labels={
        "string": "string",
    },
    language_code="string",
    location="string",
    medium=google_native.contactcenterinsights.v1.ConversationMedium.MEDIUM_UNSPECIFIED,
    name="string",
    obfuscated_user_id="string",
    project="string",
    start_time="string",
    ttl="string")
Copy
const conversationResource = new google_native.contactcenterinsights.v1.Conversation("conversationResource", {
    agentId: "string",
    callMetadata: {
        agentChannel: 0,
        customerChannel: 0,
    },
    conversationId: "string",
    dataSource: {
        dialogflowSource: {
            audioUri: "string",
        },
        gcsSource: {
            audioUri: "string",
            transcriptUri: "string",
        },
    },
    expireTime: "string",
    labels: {
        string: "string",
    },
    languageCode: "string",
    location: "string",
    medium: google_native.contactcenterinsights.v1.ConversationMedium.MediumUnspecified,
    name: "string",
    obfuscatedUserId: "string",
    project: "string",
    startTime: "string",
    ttl: "string",
});
Copy
type: google-native:contactcenterinsights/v1:Conversation
properties:
    agentId: string
    callMetadata:
        agentChannel: 0
        customerChannel: 0
    conversationId: string
    dataSource:
        dialogflowSource:
            audioUri: string
        gcsSource:
            audioUri: string
            transcriptUri: string
    expireTime: string
    labels:
        string: string
    languageCode: string
    location: string
    medium: MEDIUM_UNSPECIFIED
    name: string
    obfuscatedUserId: string
    project: string
    startTime: string
    ttl: string
Copy

Conversation Resource Properties

To learn more about resource properties and how to use them, see Inputs and Outputs in the Architecture and Concepts docs.

Inputs

In Python, inputs that are objects can be passed either as argument classes or as dictionary literals.

The Conversation resource accepts the following input properties:

AgentId string
An opaque, user-specified string representing the human agent who handled the conversation.
CallMetadata Pulumi.GoogleNative.Contactcenterinsights.V1.Inputs.GoogleCloudContactcenterinsightsV1ConversationCallMetadata
Call-specific metadata.
ConversationId string
A unique ID for the new conversation. This ID will become the final component of the conversation's resource name. If no ID is specified, a server-generated ID will be used. This value should be 4-64 characters and must match the regular expression ^[a-z0-9-]{4,64}$. Valid characters are a-z-
DataSource Pulumi.GoogleNative.Contactcenterinsights.V1.Inputs.GoogleCloudContactcenterinsightsV1ConversationDataSource
The source of the audio and transcription for the conversation.
ExpireTime string
The time at which this conversation should expire. After this time, the conversation data and any associated analyses will be deleted.
Labels Dictionary<string, string>
A map for the user to specify any custom fields. A maximum of 20 labels per conversation is allowed, with a maximum of 256 characters per entry.
LanguageCode string
A user-specified language code for the conversation.
Location Changes to this property will trigger replacement. string
Medium Pulumi.GoogleNative.Contactcenterinsights.V1.ConversationMedium
Immutable. The conversation medium, if unspecified will default to PHONE_CALL.
Name string
Immutable. The resource name of the conversation. Format: projects/{project}/locations/{location}/conversations/{conversation}
ObfuscatedUserId string
Obfuscated user ID which the customer sent to us.
Project Changes to this property will trigger replacement. string
StartTime string
The time at which the conversation started.
Ttl string
Input only. The TTL for this resource. If specified, then this TTL will be used to calculate the expire time.
AgentId string
An opaque, user-specified string representing the human agent who handled the conversation.
CallMetadata GoogleCloudContactcenterinsightsV1ConversationCallMetadataArgs
Call-specific metadata.
ConversationId string
A unique ID for the new conversation. This ID will become the final component of the conversation's resource name. If no ID is specified, a server-generated ID will be used. This value should be 4-64 characters and must match the regular expression ^[a-z0-9-]{4,64}$. Valid characters are a-z-
DataSource GoogleCloudContactcenterinsightsV1ConversationDataSourceArgs
The source of the audio and transcription for the conversation.
ExpireTime string
The time at which this conversation should expire. After this time, the conversation data and any associated analyses will be deleted.
Labels map[string]string
A map for the user to specify any custom fields. A maximum of 20 labels per conversation is allowed, with a maximum of 256 characters per entry.
LanguageCode string
A user-specified language code for the conversation.
Location Changes to this property will trigger replacement. string
Medium ConversationMedium
Immutable. The conversation medium, if unspecified will default to PHONE_CALL.
Name string
Immutable. The resource name of the conversation. Format: projects/{project}/locations/{location}/conversations/{conversation}
ObfuscatedUserId string
Obfuscated user ID which the customer sent to us.
Project Changes to this property will trigger replacement. string
StartTime string
The time at which the conversation started.
Ttl string
Input only. The TTL for this resource. If specified, then this TTL will be used to calculate the expire time.
agentId String
An opaque, user-specified string representing the human agent who handled the conversation.
callMetadata GoogleCloudContactcenterinsightsV1ConversationCallMetadata
Call-specific metadata.
conversationId String
A unique ID for the new conversation. This ID will become the final component of the conversation's resource name. If no ID is specified, a server-generated ID will be used. This value should be 4-64 characters and must match the regular expression ^[a-z0-9-]{4,64}$. Valid characters are a-z-
dataSource GoogleCloudContactcenterinsightsV1ConversationDataSource
The source of the audio and transcription for the conversation.
expireTime String
The time at which this conversation should expire. After this time, the conversation data and any associated analyses will be deleted.
labels Map<String,String>
A map for the user to specify any custom fields. A maximum of 20 labels per conversation is allowed, with a maximum of 256 characters per entry.
languageCode String
A user-specified language code for the conversation.
location Changes to this property will trigger replacement. String
medium ConversationMedium
Immutable. The conversation medium, if unspecified will default to PHONE_CALL.
name String
Immutable. The resource name of the conversation. Format: projects/{project}/locations/{location}/conversations/{conversation}
obfuscatedUserId String
Obfuscated user ID which the customer sent to us.
project Changes to this property will trigger replacement. String
startTime String
The time at which the conversation started.
ttl String
Input only. The TTL for this resource. If specified, then this TTL will be used to calculate the expire time.
agentId string
An opaque, user-specified string representing the human agent who handled the conversation.
callMetadata GoogleCloudContactcenterinsightsV1ConversationCallMetadata
Call-specific metadata.
conversationId string
A unique ID for the new conversation. This ID will become the final component of the conversation's resource name. If no ID is specified, a server-generated ID will be used. This value should be 4-64 characters and must match the regular expression ^[a-z0-9-]{4,64}$. Valid characters are a-z-
dataSource GoogleCloudContactcenterinsightsV1ConversationDataSource
The source of the audio and transcription for the conversation.
expireTime string
The time at which this conversation should expire. After this time, the conversation data and any associated analyses will be deleted.
labels {[key: string]: string}
A map for the user to specify any custom fields. A maximum of 20 labels per conversation is allowed, with a maximum of 256 characters per entry.
languageCode string
A user-specified language code for the conversation.
location Changes to this property will trigger replacement. string
medium ConversationMedium
Immutable. The conversation medium, if unspecified will default to PHONE_CALL.
name string
Immutable. The resource name of the conversation. Format: projects/{project}/locations/{location}/conversations/{conversation}
obfuscatedUserId string
Obfuscated user ID which the customer sent to us.
project Changes to this property will trigger replacement. string
startTime string
The time at which the conversation started.
ttl string
Input only. The TTL for this resource. If specified, then this TTL will be used to calculate the expire time.
agent_id str
An opaque, user-specified string representing the human agent who handled the conversation.
call_metadata GoogleCloudContactcenterinsightsV1ConversationCallMetadataArgs
Call-specific metadata.
conversation_id str
A unique ID for the new conversation. This ID will become the final component of the conversation's resource name. If no ID is specified, a server-generated ID will be used. This value should be 4-64 characters and must match the regular expression ^[a-z0-9-]{4,64}$. Valid characters are a-z-
data_source GoogleCloudContactcenterinsightsV1ConversationDataSourceArgs
The source of the audio and transcription for the conversation.
expire_time str
The time at which this conversation should expire. After this time, the conversation data and any associated analyses will be deleted.
labels Mapping[str, str]
A map for the user to specify any custom fields. A maximum of 20 labels per conversation is allowed, with a maximum of 256 characters per entry.
language_code str
A user-specified language code for the conversation.
location Changes to this property will trigger replacement. str
medium ConversationMedium
Immutable. The conversation medium, if unspecified will default to PHONE_CALL.
name str
Immutable. The resource name of the conversation. Format: projects/{project}/locations/{location}/conversations/{conversation}
obfuscated_user_id str
Obfuscated user ID which the customer sent to us.
project Changes to this property will trigger replacement. str
start_time str
The time at which the conversation started.
ttl str
Input only. The TTL for this resource. If specified, then this TTL will be used to calculate the expire time.
agentId String
An opaque, user-specified string representing the human agent who handled the conversation.
callMetadata Property Map
Call-specific metadata.
conversationId String
A unique ID for the new conversation. This ID will become the final component of the conversation's resource name. If no ID is specified, a server-generated ID will be used. This value should be 4-64 characters and must match the regular expression ^[a-z0-9-]{4,64}$. Valid characters are a-z-
dataSource Property Map
The source of the audio and transcription for the conversation.
expireTime String
The time at which this conversation should expire. After this time, the conversation data and any associated analyses will be deleted.
labels Map<String>
A map for the user to specify any custom fields. A maximum of 20 labels per conversation is allowed, with a maximum of 256 characters per entry.
languageCode String
A user-specified language code for the conversation.
location Changes to this property will trigger replacement. String
medium "MEDIUM_UNSPECIFIED" | "PHONE_CALL" | "CHAT"
Immutable. The conversation medium, if unspecified will default to PHONE_CALL.
name String
Immutable. The resource name of the conversation. Format: projects/{project}/locations/{location}/conversations/{conversation}
obfuscatedUserId String
Obfuscated user ID which the customer sent to us.
project Changes to this property will trigger replacement. String
startTime String
The time at which the conversation started.
ttl String
Input only. The TTL for this resource. If specified, then this TTL will be used to calculate the expire time.

Outputs

All input properties are implicitly available as output properties. Additionally, the Conversation resource produces the following output properties:

CreateTime string
The time at which the conversation was created.
DialogflowIntents Dictionary<string, string>
All the matched Dialogflow intents in the call. The key corresponds to a Dialogflow intent, format: projects/{project}/agent/{agent}/intents/{intent}
Duration string
The duration of the conversation.
Id string
The provider-assigned unique ID for this managed resource.
LatestAnalysis Pulumi.GoogleNative.Contactcenterinsights.V1.Outputs.GoogleCloudContactcenterinsightsV1AnalysisResponse
The conversation's latest analysis, if one exists.
LatestSummary Pulumi.GoogleNative.Contactcenterinsights.V1.Outputs.GoogleCloudContactcenterinsightsV1ConversationSummarizationSuggestionDataResponse
Latest summary of the conversation.
RuntimeAnnotations List<Pulumi.GoogleNative.Contactcenterinsights.V1.Outputs.GoogleCloudContactcenterinsightsV1RuntimeAnnotationResponse>
The annotations that were generated during the customer and agent interaction.
Transcript Pulumi.GoogleNative.Contactcenterinsights.V1.Outputs.GoogleCloudContactcenterinsightsV1ConversationTranscriptResponse
The conversation transcript.
TurnCount int
The number of turns in the conversation.
UpdateTime string
The most recent time at which the conversation was updated.
CreateTime string
The time at which the conversation was created.
DialogflowIntents map[string]string
All the matched Dialogflow intents in the call. The key corresponds to a Dialogflow intent, format: projects/{project}/agent/{agent}/intents/{intent}
Duration string
The duration of the conversation.
Id string
The provider-assigned unique ID for this managed resource.
LatestAnalysis GoogleCloudContactcenterinsightsV1AnalysisResponse
The conversation's latest analysis, if one exists.
LatestSummary GoogleCloudContactcenterinsightsV1ConversationSummarizationSuggestionDataResponse
Latest summary of the conversation.
RuntimeAnnotations []GoogleCloudContactcenterinsightsV1RuntimeAnnotationResponse
The annotations that were generated during the customer and agent interaction.
Transcript GoogleCloudContactcenterinsightsV1ConversationTranscriptResponse
The conversation transcript.
TurnCount int
The number of turns in the conversation.
UpdateTime string
The most recent time at which the conversation was updated.
createTime String
The time at which the conversation was created.
dialogflowIntents Map<String,String>
All the matched Dialogflow intents in the call. The key corresponds to a Dialogflow intent, format: projects/{project}/agent/{agent}/intents/{intent}
duration String
The duration of the conversation.
id String
The provider-assigned unique ID for this managed resource.
latestAnalysis GoogleCloudContactcenterinsightsV1AnalysisResponse
The conversation's latest analysis, if one exists.
latestSummary GoogleCloudContactcenterinsightsV1ConversationSummarizationSuggestionDataResponse
Latest summary of the conversation.
runtimeAnnotations List<GoogleCloudContactcenterinsightsV1RuntimeAnnotationResponse>
The annotations that were generated during the customer and agent interaction.
transcript GoogleCloudContactcenterinsightsV1ConversationTranscriptResponse
The conversation transcript.
turnCount Integer
The number of turns in the conversation.
updateTime String
The most recent time at which the conversation was updated.
createTime string
The time at which the conversation was created.
dialogflowIntents {[key: string]: string}
All the matched Dialogflow intents in the call. The key corresponds to a Dialogflow intent, format: projects/{project}/agent/{agent}/intents/{intent}
duration string
The duration of the conversation.
id string
The provider-assigned unique ID for this managed resource.
latestAnalysis GoogleCloudContactcenterinsightsV1AnalysisResponse
The conversation's latest analysis, if one exists.
latestSummary GoogleCloudContactcenterinsightsV1ConversationSummarizationSuggestionDataResponse
Latest summary of the conversation.
runtimeAnnotations GoogleCloudContactcenterinsightsV1RuntimeAnnotationResponse[]
The annotations that were generated during the customer and agent interaction.
transcript GoogleCloudContactcenterinsightsV1ConversationTranscriptResponse
The conversation transcript.
turnCount number
The number of turns in the conversation.
updateTime string
The most recent time at which the conversation was updated.
create_time str
The time at which the conversation was created.
dialogflow_intents Mapping[str, str]
All the matched Dialogflow intents in the call. The key corresponds to a Dialogflow intent, format: projects/{project}/agent/{agent}/intents/{intent}
duration str
The duration of the conversation.
id str
The provider-assigned unique ID for this managed resource.
latest_analysis GoogleCloudContactcenterinsightsV1AnalysisResponse
The conversation's latest analysis, if one exists.
latest_summary GoogleCloudContactcenterinsightsV1ConversationSummarizationSuggestionDataResponse
Latest summary of the conversation.
runtime_annotations Sequence[GoogleCloudContactcenterinsightsV1RuntimeAnnotationResponse]
The annotations that were generated during the customer and agent interaction.
transcript GoogleCloudContactcenterinsightsV1ConversationTranscriptResponse
The conversation transcript.
turn_count int
The number of turns in the conversation.
update_time str
The most recent time at which the conversation was updated.
createTime String
The time at which the conversation was created.
dialogflowIntents Map<String>
All the matched Dialogflow intents in the call. The key corresponds to a Dialogflow intent, format: projects/{project}/agent/{agent}/intents/{intent}
duration String
The duration of the conversation.
id String
The provider-assigned unique ID for this managed resource.
latestAnalysis Property Map
The conversation's latest analysis, if one exists.
latestSummary Property Map
Latest summary of the conversation.
runtimeAnnotations List<Property Map>
The annotations that were generated during the customer and agent interaction.
transcript Property Map
The conversation transcript.
turnCount Number
The number of turns in the conversation.
updateTime String
The most recent time at which the conversation was updated.

Supporting Types

ConversationMedium
, ConversationMediumArgs

MediumUnspecified
MEDIUM_UNSPECIFIEDDefault value, if unspecified will default to PHONE_CALL.
PhoneCall
PHONE_CALLThe format for conversations that took place over the phone.
Chat
CHATThe format for conversations that took place over chat.
ConversationMediumMediumUnspecified
MEDIUM_UNSPECIFIEDDefault value, if unspecified will default to PHONE_CALL.
ConversationMediumPhoneCall
PHONE_CALLThe format for conversations that took place over the phone.
ConversationMediumChat
CHATThe format for conversations that took place over chat.
MediumUnspecified
MEDIUM_UNSPECIFIEDDefault value, if unspecified will default to PHONE_CALL.
PhoneCall
PHONE_CALLThe format for conversations that took place over the phone.
Chat
CHATThe format for conversations that took place over chat.
MediumUnspecified
MEDIUM_UNSPECIFIEDDefault value, if unspecified will default to PHONE_CALL.
PhoneCall
PHONE_CALLThe format for conversations that took place over the phone.
Chat
CHATThe format for conversations that took place over chat.
MEDIUM_UNSPECIFIED
MEDIUM_UNSPECIFIEDDefault value, if unspecified will default to PHONE_CALL.
PHONE_CALL
PHONE_CALLThe format for conversations that took place over the phone.
CHAT
CHATThe format for conversations that took place over chat.
"MEDIUM_UNSPECIFIED"
MEDIUM_UNSPECIFIEDDefault value, if unspecified will default to PHONE_CALL.
"PHONE_CALL"
PHONE_CALLThe format for conversations that took place over the phone.
"CHAT"
CHATThe format for conversations that took place over chat.

GoogleCloudContactcenterinsightsV1AnalysisResponse
, GoogleCloudContactcenterinsightsV1AnalysisResponseArgs

AnalysisResult This property is required. Pulumi.GoogleNative.Contactcenterinsights.V1.Inputs.GoogleCloudContactcenterinsightsV1AnalysisResultResponse
The result of the analysis, which is populated when the analysis finishes.
AnnotatorSelector This property is required. Pulumi.GoogleNative.Contactcenterinsights.V1.Inputs.GoogleCloudContactcenterinsightsV1AnnotatorSelectorResponse
To select the annotators to run and the phrase matchers to use (if any). If not specified, all annotators will be run.
CreateTime This property is required. string
The time at which the analysis was created, which occurs when the long-running operation completes.
Name This property is required. string
Immutable. The resource name of the analysis. Format: projects/{project}/locations/{location}/conversations/{conversation}/analyses/{analysis}
RequestTime This property is required. string
The time at which the analysis was requested.
AnalysisResult This property is required. GoogleCloudContactcenterinsightsV1AnalysisResultResponse
The result of the analysis, which is populated when the analysis finishes.
AnnotatorSelector This property is required. GoogleCloudContactcenterinsightsV1AnnotatorSelectorResponse
To select the annotators to run and the phrase matchers to use (if any). If not specified, all annotators will be run.
CreateTime This property is required. string
The time at which the analysis was created, which occurs when the long-running operation completes.
Name This property is required. string
Immutable. The resource name of the analysis. Format: projects/{project}/locations/{location}/conversations/{conversation}/analyses/{analysis}
RequestTime This property is required. string
The time at which the analysis was requested.
analysisResult This property is required. GoogleCloudContactcenterinsightsV1AnalysisResultResponse
The result of the analysis, which is populated when the analysis finishes.
annotatorSelector This property is required. GoogleCloudContactcenterinsightsV1AnnotatorSelectorResponse
To select the annotators to run and the phrase matchers to use (if any). If not specified, all annotators will be run.
createTime This property is required. String
The time at which the analysis was created, which occurs when the long-running operation completes.
name This property is required. String
Immutable. The resource name of the analysis. Format: projects/{project}/locations/{location}/conversations/{conversation}/analyses/{analysis}
requestTime This property is required. String
The time at which the analysis was requested.
analysisResult This property is required. GoogleCloudContactcenterinsightsV1AnalysisResultResponse
The result of the analysis, which is populated when the analysis finishes.
annotatorSelector This property is required. GoogleCloudContactcenterinsightsV1AnnotatorSelectorResponse
To select the annotators to run and the phrase matchers to use (if any). If not specified, all annotators will be run.
createTime This property is required. string
The time at which the analysis was created, which occurs when the long-running operation completes.
name This property is required. string
Immutable. The resource name of the analysis. Format: projects/{project}/locations/{location}/conversations/{conversation}/analyses/{analysis}
requestTime This property is required. string
The time at which the analysis was requested.
analysis_result This property is required. GoogleCloudContactcenterinsightsV1AnalysisResultResponse
The result of the analysis, which is populated when the analysis finishes.
annotator_selector This property is required. GoogleCloudContactcenterinsightsV1AnnotatorSelectorResponse
To select the annotators to run and the phrase matchers to use (if any). If not specified, all annotators will be run.
create_time This property is required. str
The time at which the analysis was created, which occurs when the long-running operation completes.
name This property is required. str
Immutable. The resource name of the analysis. Format: projects/{project}/locations/{location}/conversations/{conversation}/analyses/{analysis}
request_time This property is required. str
The time at which the analysis was requested.
analysisResult This property is required. Property Map
The result of the analysis, which is populated when the analysis finishes.
annotatorSelector This property is required. Property Map
To select the annotators to run and the phrase matchers to use (if any). If not specified, all annotators will be run.
createTime This property is required. String
The time at which the analysis was created, which occurs when the long-running operation completes.
name This property is required. String
Immutable. The resource name of the analysis. Format: projects/{project}/locations/{location}/conversations/{conversation}/analyses/{analysis}
requestTime This property is required. String
The time at which the analysis was requested.

GoogleCloudContactcenterinsightsV1AnalysisResultCallAnalysisMetadataResponse
, GoogleCloudContactcenterinsightsV1AnalysisResultCallAnalysisMetadataResponseArgs

Annotations This property is required. List<Pulumi.GoogleNative.Contactcenterinsights.V1.Inputs.GoogleCloudContactcenterinsightsV1CallAnnotationResponse>
A list of call annotations that apply to this call.
Entities This property is required. Dictionary<string, string>
All the entities in the call.
Intents This property is required. Dictionary<string, string>
All the matched intents in the call.
IssueModelResult This property is required. Pulumi.GoogleNative.Contactcenterinsights.V1.Inputs.GoogleCloudContactcenterinsightsV1IssueModelResultResponse
Overall conversation-level issue modeling result.
PhraseMatchers This property is required. Dictionary<string, string>
All the matched phrase matchers in the call.
Sentiments This property is required. List<Pulumi.GoogleNative.Contactcenterinsights.V1.Inputs.GoogleCloudContactcenterinsightsV1ConversationLevelSentimentResponse>
Overall conversation-level sentiment for each channel of the call.
Annotations This property is required. []GoogleCloudContactcenterinsightsV1CallAnnotationResponse
A list of call annotations that apply to this call.
Entities This property is required. map[string]string
All the entities in the call.
Intents This property is required. map[string]string
All the matched intents in the call.
IssueModelResult This property is required. GoogleCloudContactcenterinsightsV1IssueModelResultResponse
Overall conversation-level issue modeling result.
PhraseMatchers This property is required. map[string]string
All the matched phrase matchers in the call.
Sentiments This property is required. []GoogleCloudContactcenterinsightsV1ConversationLevelSentimentResponse
Overall conversation-level sentiment for each channel of the call.
annotations This property is required. List<GoogleCloudContactcenterinsightsV1CallAnnotationResponse>
A list of call annotations that apply to this call.
entities This property is required. Map<String,String>
All the entities in the call.
intents This property is required. Map<String,String>
All the matched intents in the call.
issueModelResult This property is required. GoogleCloudContactcenterinsightsV1IssueModelResultResponse
Overall conversation-level issue modeling result.
phraseMatchers This property is required. Map<String,String>
All the matched phrase matchers in the call.
sentiments This property is required. List<GoogleCloudContactcenterinsightsV1ConversationLevelSentimentResponse>
Overall conversation-level sentiment for each channel of the call.
annotations This property is required. GoogleCloudContactcenterinsightsV1CallAnnotationResponse[]
A list of call annotations that apply to this call.
entities This property is required. {[key: string]: string}
All the entities in the call.
intents This property is required. {[key: string]: string}
All the matched intents in the call.
issueModelResult This property is required. GoogleCloudContactcenterinsightsV1IssueModelResultResponse
Overall conversation-level issue modeling result.
phraseMatchers This property is required. {[key: string]: string}
All the matched phrase matchers in the call.
sentiments This property is required. GoogleCloudContactcenterinsightsV1ConversationLevelSentimentResponse[]
Overall conversation-level sentiment for each channel of the call.
annotations This property is required. Sequence[GoogleCloudContactcenterinsightsV1CallAnnotationResponse]
A list of call annotations that apply to this call.
entities This property is required. Mapping[str, str]
All the entities in the call.
intents This property is required. Mapping[str, str]
All the matched intents in the call.
issue_model_result This property is required. GoogleCloudContactcenterinsightsV1IssueModelResultResponse
Overall conversation-level issue modeling result.
phrase_matchers This property is required. Mapping[str, str]
All the matched phrase matchers in the call.
sentiments This property is required. Sequence[GoogleCloudContactcenterinsightsV1ConversationLevelSentimentResponse]
Overall conversation-level sentiment for each channel of the call.
annotations This property is required. List<Property Map>
A list of call annotations that apply to this call.
entities This property is required. Map<String>
All the entities in the call.
intents This property is required. Map<String>
All the matched intents in the call.
issueModelResult This property is required. Property Map
Overall conversation-level issue modeling result.
phraseMatchers This property is required. Map<String>
All the matched phrase matchers in the call.
sentiments This property is required. List<Property Map>
Overall conversation-level sentiment for each channel of the call.

GoogleCloudContactcenterinsightsV1AnalysisResultResponse
, GoogleCloudContactcenterinsightsV1AnalysisResultResponseArgs

CallAnalysisMetadata This property is required. Pulumi.GoogleNative.Contactcenterinsights.V1.Inputs.GoogleCloudContactcenterinsightsV1AnalysisResultCallAnalysisMetadataResponse
Call-specific metadata created by the analysis.
EndTime This property is required. string
The time at which the analysis ended.
CallAnalysisMetadata This property is required. GoogleCloudContactcenterinsightsV1AnalysisResultCallAnalysisMetadataResponse
Call-specific metadata created by the analysis.
EndTime This property is required. string
The time at which the analysis ended.
callAnalysisMetadata This property is required. GoogleCloudContactcenterinsightsV1AnalysisResultCallAnalysisMetadataResponse
Call-specific metadata created by the analysis.
endTime This property is required. String
The time at which the analysis ended.
callAnalysisMetadata This property is required. GoogleCloudContactcenterinsightsV1AnalysisResultCallAnalysisMetadataResponse
Call-specific metadata created by the analysis.
endTime This property is required. string
The time at which the analysis ended.
call_analysis_metadata This property is required. GoogleCloudContactcenterinsightsV1AnalysisResultCallAnalysisMetadataResponse
Call-specific metadata created by the analysis.
end_time This property is required. str
The time at which the analysis ended.
callAnalysisMetadata This property is required. Property Map
Call-specific metadata created by the analysis.
endTime This property is required. String
The time at which the analysis ended.

GoogleCloudContactcenterinsightsV1AnnotationBoundaryResponse
, GoogleCloudContactcenterinsightsV1AnnotationBoundaryResponseArgs

TranscriptIndex This property is required. int
The index in the sequence of transcribed pieces of the conversation where the boundary is located. This index starts at zero.
WordIndex This property is required. int
The word index of this boundary with respect to the first word in the transcript piece. This index starts at zero.
TranscriptIndex This property is required. int
The index in the sequence of transcribed pieces of the conversation where the boundary is located. This index starts at zero.
WordIndex This property is required. int
The word index of this boundary with respect to the first word in the transcript piece. This index starts at zero.
transcriptIndex This property is required. Integer
The index in the sequence of transcribed pieces of the conversation where the boundary is located. This index starts at zero.
wordIndex This property is required. Integer
The word index of this boundary with respect to the first word in the transcript piece. This index starts at zero.
transcriptIndex This property is required. number
The index in the sequence of transcribed pieces of the conversation where the boundary is located. This index starts at zero.
wordIndex This property is required. number
The word index of this boundary with respect to the first word in the transcript piece. This index starts at zero.
transcript_index This property is required. int
The index in the sequence of transcribed pieces of the conversation where the boundary is located. This index starts at zero.
word_index This property is required. int
The word index of this boundary with respect to the first word in the transcript piece. This index starts at zero.
transcriptIndex This property is required. Number
The index in the sequence of transcribed pieces of the conversation where the boundary is located. This index starts at zero.
wordIndex This property is required. Number
The word index of this boundary with respect to the first word in the transcript piece. This index starts at zero.

GoogleCloudContactcenterinsightsV1AnnotatorSelectorResponse
, GoogleCloudContactcenterinsightsV1AnnotatorSelectorResponseArgs

IssueModels This property is required. List<string>
The issue model to run. If not provided, the most recently deployed topic model will be used. The provided issue model will only be used for inference if the issue model is deployed and if run_issue_model_annotator is set to true. If more than one issue model is provided, only the first provided issue model will be used for inference.
PhraseMatchers This property is required. List<string>
The list of phrase matchers to run. If not provided, all active phrase matchers will be used. If inactive phrase matchers are provided, they will not be used. Phrase matchers will be run only if run_phrase_matcher_annotator is set to true. Format: projects/{project}/locations/{location}/phraseMatchers/{phrase_matcher}
RunEntityAnnotator This property is required. bool
Whether to run the entity annotator.
RunIntentAnnotator This property is required. bool
Whether to run the intent annotator.
RunInterruptionAnnotator This property is required. bool
Whether to run the interruption annotator.
RunIssueModelAnnotator This property is required. bool
Whether to run the issue model annotator. A model should have already been deployed for this to take effect.
RunPhraseMatcherAnnotator This property is required. bool
Whether to run the active phrase matcher annotator(s).
RunSentimentAnnotator This property is required. bool
Whether to run the sentiment annotator.
RunSilenceAnnotator This property is required. bool
Whether to run the silence annotator.
RunSummarizationAnnotator This property is required. bool
Whether to run the summarization annotator.
SummarizationConfig This property is required. Pulumi.GoogleNative.Contactcenterinsights.V1.Inputs.GoogleCloudContactcenterinsightsV1AnnotatorSelectorSummarizationConfigResponse
Configuration for the summarization annotator.
IssueModels This property is required. []string
The issue model to run. If not provided, the most recently deployed topic model will be used. The provided issue model will only be used for inference if the issue model is deployed and if run_issue_model_annotator is set to true. If more than one issue model is provided, only the first provided issue model will be used for inference.
PhraseMatchers This property is required. []string
The list of phrase matchers to run. If not provided, all active phrase matchers will be used. If inactive phrase matchers are provided, they will not be used. Phrase matchers will be run only if run_phrase_matcher_annotator is set to true. Format: projects/{project}/locations/{location}/phraseMatchers/{phrase_matcher}
RunEntityAnnotator This property is required. bool
Whether to run the entity annotator.
RunIntentAnnotator This property is required. bool
Whether to run the intent annotator.
RunInterruptionAnnotator This property is required. bool
Whether to run the interruption annotator.
RunIssueModelAnnotator This property is required. bool
Whether to run the issue model annotator. A model should have already been deployed for this to take effect.
RunPhraseMatcherAnnotator This property is required. bool
Whether to run the active phrase matcher annotator(s).
RunSentimentAnnotator This property is required. bool
Whether to run the sentiment annotator.
RunSilenceAnnotator This property is required. bool
Whether to run the silence annotator.
RunSummarizationAnnotator This property is required. bool
Whether to run the summarization annotator.
SummarizationConfig This property is required. GoogleCloudContactcenterinsightsV1AnnotatorSelectorSummarizationConfigResponse
Configuration for the summarization annotator.
issueModels This property is required. List<String>
The issue model to run. If not provided, the most recently deployed topic model will be used. The provided issue model will only be used for inference if the issue model is deployed and if run_issue_model_annotator is set to true. If more than one issue model is provided, only the first provided issue model will be used for inference.
phraseMatchers This property is required. List<String>
The list of phrase matchers to run. If not provided, all active phrase matchers will be used. If inactive phrase matchers are provided, they will not be used. Phrase matchers will be run only if run_phrase_matcher_annotator is set to true. Format: projects/{project}/locations/{location}/phraseMatchers/{phrase_matcher}
runEntityAnnotator This property is required. Boolean
Whether to run the entity annotator.
runIntentAnnotator This property is required. Boolean
Whether to run the intent annotator.
runInterruptionAnnotator This property is required. Boolean
Whether to run the interruption annotator.
runIssueModelAnnotator This property is required. Boolean
Whether to run the issue model annotator. A model should have already been deployed for this to take effect.
runPhraseMatcherAnnotator This property is required. Boolean
Whether to run the active phrase matcher annotator(s).
runSentimentAnnotator This property is required. Boolean
Whether to run the sentiment annotator.
runSilenceAnnotator This property is required. Boolean
Whether to run the silence annotator.
runSummarizationAnnotator This property is required. Boolean
Whether to run the summarization annotator.
summarizationConfig This property is required. GoogleCloudContactcenterinsightsV1AnnotatorSelectorSummarizationConfigResponse
Configuration for the summarization annotator.
issueModels This property is required. string[]
The issue model to run. If not provided, the most recently deployed topic model will be used. The provided issue model will only be used for inference if the issue model is deployed and if run_issue_model_annotator is set to true. If more than one issue model is provided, only the first provided issue model will be used for inference.
phraseMatchers This property is required. string[]
The list of phrase matchers to run. If not provided, all active phrase matchers will be used. If inactive phrase matchers are provided, they will not be used. Phrase matchers will be run only if run_phrase_matcher_annotator is set to true. Format: projects/{project}/locations/{location}/phraseMatchers/{phrase_matcher}
runEntityAnnotator This property is required. boolean
Whether to run the entity annotator.
runIntentAnnotator This property is required. boolean
Whether to run the intent annotator.
runInterruptionAnnotator This property is required. boolean
Whether to run the interruption annotator.
runIssueModelAnnotator This property is required. boolean
Whether to run the issue model annotator. A model should have already been deployed for this to take effect.
runPhraseMatcherAnnotator This property is required. boolean
Whether to run the active phrase matcher annotator(s).
runSentimentAnnotator This property is required. boolean
Whether to run the sentiment annotator.
runSilenceAnnotator This property is required. boolean
Whether to run the silence annotator.
runSummarizationAnnotator This property is required. boolean
Whether to run the summarization annotator.
summarizationConfig This property is required. GoogleCloudContactcenterinsightsV1AnnotatorSelectorSummarizationConfigResponse
Configuration for the summarization annotator.
issue_models This property is required. Sequence[str]
The issue model to run. If not provided, the most recently deployed topic model will be used. The provided issue model will only be used for inference if the issue model is deployed and if run_issue_model_annotator is set to true. If more than one issue model is provided, only the first provided issue model will be used for inference.
phrase_matchers This property is required. Sequence[str]
The list of phrase matchers to run. If not provided, all active phrase matchers will be used. If inactive phrase matchers are provided, they will not be used. Phrase matchers will be run only if run_phrase_matcher_annotator is set to true. Format: projects/{project}/locations/{location}/phraseMatchers/{phrase_matcher}
run_entity_annotator This property is required. bool
Whether to run the entity annotator.
run_intent_annotator This property is required. bool
Whether to run the intent annotator.
run_interruption_annotator This property is required. bool
Whether to run the interruption annotator.
run_issue_model_annotator This property is required. bool
Whether to run the issue model annotator. A model should have already been deployed for this to take effect.
run_phrase_matcher_annotator This property is required. bool
Whether to run the active phrase matcher annotator(s).
run_sentiment_annotator This property is required. bool
Whether to run the sentiment annotator.
run_silence_annotator This property is required. bool
Whether to run the silence annotator.
run_summarization_annotator This property is required. bool
Whether to run the summarization annotator.
summarization_config This property is required. GoogleCloudContactcenterinsightsV1AnnotatorSelectorSummarizationConfigResponse
Configuration for the summarization annotator.
issueModels This property is required. List<String>
The issue model to run. If not provided, the most recently deployed topic model will be used. The provided issue model will only be used for inference if the issue model is deployed and if run_issue_model_annotator is set to true. If more than one issue model is provided, only the first provided issue model will be used for inference.
phraseMatchers This property is required. List<String>
The list of phrase matchers to run. If not provided, all active phrase matchers will be used. If inactive phrase matchers are provided, they will not be used. Phrase matchers will be run only if run_phrase_matcher_annotator is set to true. Format: projects/{project}/locations/{location}/phraseMatchers/{phrase_matcher}
runEntityAnnotator This property is required. Boolean
Whether to run the entity annotator.
runIntentAnnotator This property is required. Boolean
Whether to run the intent annotator.
runInterruptionAnnotator This property is required. Boolean
Whether to run the interruption annotator.
runIssueModelAnnotator This property is required. Boolean
Whether to run the issue model annotator. A model should have already been deployed for this to take effect.
runPhraseMatcherAnnotator This property is required. Boolean
Whether to run the active phrase matcher annotator(s).
runSentimentAnnotator This property is required. Boolean
Whether to run the sentiment annotator.
runSilenceAnnotator This property is required. Boolean
Whether to run the silence annotator.
runSummarizationAnnotator This property is required. Boolean
Whether to run the summarization annotator.
summarizationConfig This property is required. Property Map
Configuration for the summarization annotator.

GoogleCloudContactcenterinsightsV1AnnotatorSelectorSummarizationConfigResponse
, GoogleCloudContactcenterinsightsV1AnnotatorSelectorSummarizationConfigResponseArgs

ConversationProfile This property is required. string
Resource name of the Dialogflow conversation profile. Format: projects/{project}/locations/{location}/conversationProfiles/{conversation_profile}
SummarizationModel This property is required. string
Default summarization model to be used.
ConversationProfile This property is required. string
Resource name of the Dialogflow conversation profile. Format: projects/{project}/locations/{location}/conversationProfiles/{conversation_profile}
SummarizationModel This property is required. string
Default summarization model to be used.
conversationProfile This property is required. String
Resource name of the Dialogflow conversation profile. Format: projects/{project}/locations/{location}/conversationProfiles/{conversation_profile}
summarizationModel This property is required. String
Default summarization model to be used.
conversationProfile This property is required. string
Resource name of the Dialogflow conversation profile. Format: projects/{project}/locations/{location}/conversationProfiles/{conversation_profile}
summarizationModel This property is required. string
Default summarization model to be used.
conversation_profile This property is required. str
Resource name of the Dialogflow conversation profile. Format: projects/{project}/locations/{location}/conversationProfiles/{conversation_profile}
summarization_model This property is required. str
Default summarization model to be used.
conversationProfile This property is required. String
Resource name of the Dialogflow conversation profile. Format: projects/{project}/locations/{location}/conversationProfiles/{conversation_profile}
summarizationModel This property is required. String
Default summarization model to be used.

GoogleCloudContactcenterinsightsV1AnswerFeedbackResponse
, GoogleCloudContactcenterinsightsV1AnswerFeedbackResponseArgs

Clicked This property is required. bool
Indicates whether an answer or item was clicked by the human agent.
CorrectnessLevel This property is required. string
The correctness level of an answer.
Displayed This property is required. bool
Indicates whether an answer or item was displayed to the human agent in the agent desktop UI.
Clicked This property is required. bool
Indicates whether an answer or item was clicked by the human agent.
CorrectnessLevel This property is required. string
The correctness level of an answer.
Displayed This property is required. bool
Indicates whether an answer or item was displayed to the human agent in the agent desktop UI.
clicked This property is required. Boolean
Indicates whether an answer or item was clicked by the human agent.
correctnessLevel This property is required. String
The correctness level of an answer.
displayed This property is required. Boolean
Indicates whether an answer or item was displayed to the human agent in the agent desktop UI.
clicked This property is required. boolean
Indicates whether an answer or item was clicked by the human agent.
correctnessLevel This property is required. string
The correctness level of an answer.
displayed This property is required. boolean
Indicates whether an answer or item was displayed to the human agent in the agent desktop UI.
clicked This property is required. bool
Indicates whether an answer or item was clicked by the human agent.
correctness_level This property is required. str
The correctness level of an answer.
displayed This property is required. bool
Indicates whether an answer or item was displayed to the human agent in the agent desktop UI.
clicked This property is required. Boolean
Indicates whether an answer or item was clicked by the human agent.
correctnessLevel This property is required. String
The correctness level of an answer.
displayed This property is required. Boolean
Indicates whether an answer or item was displayed to the human agent in the agent desktop UI.

GoogleCloudContactcenterinsightsV1ArticleSuggestionDataResponse
, GoogleCloudContactcenterinsightsV1ArticleSuggestionDataResponseArgs

ConfidenceScore This property is required. double
The system's confidence score that this article is a good match for this conversation, ranging from 0.0 (completely uncertain) to 1.0 (completely certain).
Metadata This property is required. Dictionary<string, string>
Map that contains metadata about the Article Suggestion and the document that it originates from.
QueryRecord This property is required. string
The name of the answer record. Format: projects/{project}/locations/{location}/answerRecords/{answer_record}
Source This property is required. string
The knowledge document that this answer was extracted from. Format: projects/{project}/knowledgeBases/{knowledge_base}/documents/{document}
Title This property is required. string
Article title.
Uri This property is required. string
Article URI.
ConfidenceScore This property is required. float64
The system's confidence score that this article is a good match for this conversation, ranging from 0.0 (completely uncertain) to 1.0 (completely certain).
Metadata This property is required. map[string]string
Map that contains metadata about the Article Suggestion and the document that it originates from.
QueryRecord This property is required. string
The name of the answer record. Format: projects/{project}/locations/{location}/answerRecords/{answer_record}
Source This property is required. string
The knowledge document that this answer was extracted from. Format: projects/{project}/knowledgeBases/{knowledge_base}/documents/{document}
Title This property is required. string
Article title.
Uri This property is required. string
Article URI.
confidenceScore This property is required. Double
The system's confidence score that this article is a good match for this conversation, ranging from 0.0 (completely uncertain) to 1.0 (completely certain).
metadata This property is required. Map<String,String>
Map that contains metadata about the Article Suggestion and the document that it originates from.
queryRecord This property is required. String
The name of the answer record. Format: projects/{project}/locations/{location}/answerRecords/{answer_record}
source This property is required. String
The knowledge document that this answer was extracted from. Format: projects/{project}/knowledgeBases/{knowledge_base}/documents/{document}
title This property is required. String
Article title.
uri This property is required. String
Article URI.
confidenceScore This property is required. number
The system's confidence score that this article is a good match for this conversation, ranging from 0.0 (completely uncertain) to 1.0 (completely certain).
metadata This property is required. {[key: string]: string}
Map that contains metadata about the Article Suggestion and the document that it originates from.
queryRecord This property is required. string
The name of the answer record. Format: projects/{project}/locations/{location}/answerRecords/{answer_record}
source This property is required. string
The knowledge document that this answer was extracted from. Format: projects/{project}/knowledgeBases/{knowledge_base}/documents/{document}
title This property is required. string
Article title.
uri This property is required. string
Article URI.
confidence_score This property is required. float
The system's confidence score that this article is a good match for this conversation, ranging from 0.0 (completely uncertain) to 1.0 (completely certain).
metadata This property is required. Mapping[str, str]
Map that contains metadata about the Article Suggestion and the document that it originates from.
query_record This property is required. str
The name of the answer record. Format: projects/{project}/locations/{location}/answerRecords/{answer_record}
source This property is required. str
The knowledge document that this answer was extracted from. Format: projects/{project}/knowledgeBases/{knowledge_base}/documents/{document}
title This property is required. str
Article title.
uri This property is required. str
Article URI.
confidenceScore This property is required. Number
The system's confidence score that this article is a good match for this conversation, ranging from 0.0 (completely uncertain) to 1.0 (completely certain).
metadata This property is required. Map<String>
Map that contains metadata about the Article Suggestion and the document that it originates from.
queryRecord This property is required. String
The name of the answer record. Format: projects/{project}/locations/{location}/answerRecords/{answer_record}
source This property is required. String
The knowledge document that this answer was extracted from. Format: projects/{project}/knowledgeBases/{knowledge_base}/documents/{document}
title This property is required. String
Article title.
uri This property is required. String
Article URI.

GoogleCloudContactcenterinsightsV1CallAnnotationResponse
, GoogleCloudContactcenterinsightsV1CallAnnotationResponseArgs

AnnotationEndBoundary This property is required. Pulumi.GoogleNative.Contactcenterinsights.V1.Inputs.GoogleCloudContactcenterinsightsV1AnnotationBoundaryResponse
The boundary in the conversation where the annotation ends, inclusive.
AnnotationStartBoundary This property is required. Pulumi.GoogleNative.Contactcenterinsights.V1.Inputs.GoogleCloudContactcenterinsightsV1AnnotationBoundaryResponse
The boundary in the conversation where the annotation starts, inclusive.
ChannelTag This property is required. int
The channel of the audio where the annotation occurs. For single-channel audio, this field is not populated.
EntityMentionData This property is required. Pulumi.GoogleNative.Contactcenterinsights.V1.Inputs.GoogleCloudContactcenterinsightsV1EntityMentionDataResponse
Data specifying an entity mention.
HoldData This property is required. Pulumi.GoogleNative.Contactcenterinsights.V1.Inputs.GoogleCloudContactcenterinsightsV1HoldDataResponse
Data specifying a hold.
IntentMatchData This property is required. Pulumi.GoogleNative.Contactcenterinsights.V1.Inputs.GoogleCloudContactcenterinsightsV1IntentMatchDataResponse
Data specifying an intent match.
InterruptionData This property is required. Pulumi.GoogleNative.Contactcenterinsights.V1.Inputs.GoogleCloudContactcenterinsightsV1InterruptionDataResponse
Data specifying an interruption.
IssueMatchData This property is required. Pulumi.GoogleNative.Contactcenterinsights.V1.Inputs.GoogleCloudContactcenterinsightsV1IssueMatchDataResponse
Data specifying an issue match.
PhraseMatchData This property is required. Pulumi.GoogleNative.Contactcenterinsights.V1.Inputs.GoogleCloudContactcenterinsightsV1PhraseMatchDataResponse
Data specifying a phrase match.
SentimentData This property is required. Pulumi.GoogleNative.Contactcenterinsights.V1.Inputs.GoogleCloudContactcenterinsightsV1SentimentDataResponse
Data specifying sentiment.
SilenceData This property is required. Pulumi.GoogleNative.Contactcenterinsights.V1.Inputs.GoogleCloudContactcenterinsightsV1SilenceDataResponse
Data specifying silence.
AnnotationEndBoundary This property is required. GoogleCloudContactcenterinsightsV1AnnotationBoundaryResponse
The boundary in the conversation where the annotation ends, inclusive.
AnnotationStartBoundary This property is required. GoogleCloudContactcenterinsightsV1AnnotationBoundaryResponse
The boundary in the conversation where the annotation starts, inclusive.
ChannelTag This property is required. int
The channel of the audio where the annotation occurs. For single-channel audio, this field is not populated.
EntityMentionData This property is required. GoogleCloudContactcenterinsightsV1EntityMentionDataResponse
Data specifying an entity mention.
HoldData This property is required. GoogleCloudContactcenterinsightsV1HoldDataResponse
Data specifying a hold.
IntentMatchData This property is required. GoogleCloudContactcenterinsightsV1IntentMatchDataResponse
Data specifying an intent match.
InterruptionData This property is required. GoogleCloudContactcenterinsightsV1InterruptionDataResponse
Data specifying an interruption.
IssueMatchData This property is required. GoogleCloudContactcenterinsightsV1IssueMatchDataResponse
Data specifying an issue match.
PhraseMatchData This property is required. GoogleCloudContactcenterinsightsV1PhraseMatchDataResponse
Data specifying a phrase match.
SentimentData This property is required. GoogleCloudContactcenterinsightsV1SentimentDataResponse
Data specifying sentiment.
SilenceData This property is required. GoogleCloudContactcenterinsightsV1SilenceDataResponse
Data specifying silence.
annotationEndBoundary This property is required. GoogleCloudContactcenterinsightsV1AnnotationBoundaryResponse
The boundary in the conversation where the annotation ends, inclusive.
annotationStartBoundary This property is required. GoogleCloudContactcenterinsightsV1AnnotationBoundaryResponse
The boundary in the conversation where the annotation starts, inclusive.
channelTag This property is required. Integer
The channel of the audio where the annotation occurs. For single-channel audio, this field is not populated.
entityMentionData This property is required. GoogleCloudContactcenterinsightsV1EntityMentionDataResponse
Data specifying an entity mention.
holdData This property is required. GoogleCloudContactcenterinsightsV1HoldDataResponse
Data specifying a hold.
intentMatchData This property is required. GoogleCloudContactcenterinsightsV1IntentMatchDataResponse
Data specifying an intent match.
interruptionData This property is required. GoogleCloudContactcenterinsightsV1InterruptionDataResponse
Data specifying an interruption.
issueMatchData This property is required. GoogleCloudContactcenterinsightsV1IssueMatchDataResponse
Data specifying an issue match.
phraseMatchData This property is required. GoogleCloudContactcenterinsightsV1PhraseMatchDataResponse
Data specifying a phrase match.
sentimentData This property is required. GoogleCloudContactcenterinsightsV1SentimentDataResponse
Data specifying sentiment.
silenceData This property is required. GoogleCloudContactcenterinsightsV1SilenceDataResponse
Data specifying silence.
annotationEndBoundary This property is required. GoogleCloudContactcenterinsightsV1AnnotationBoundaryResponse
The boundary in the conversation where the annotation ends, inclusive.
annotationStartBoundary This property is required. GoogleCloudContactcenterinsightsV1AnnotationBoundaryResponse
The boundary in the conversation where the annotation starts, inclusive.
channelTag This property is required. number
The channel of the audio where the annotation occurs. For single-channel audio, this field is not populated.
entityMentionData This property is required. GoogleCloudContactcenterinsightsV1EntityMentionDataResponse
Data specifying an entity mention.
holdData This property is required. GoogleCloudContactcenterinsightsV1HoldDataResponse
Data specifying a hold.
intentMatchData This property is required. GoogleCloudContactcenterinsightsV1IntentMatchDataResponse
Data specifying an intent match.
interruptionData This property is required. GoogleCloudContactcenterinsightsV1InterruptionDataResponse
Data specifying an interruption.
issueMatchData This property is required. GoogleCloudContactcenterinsightsV1IssueMatchDataResponse
Data specifying an issue match.
phraseMatchData This property is required. GoogleCloudContactcenterinsightsV1PhraseMatchDataResponse
Data specifying a phrase match.
sentimentData This property is required. GoogleCloudContactcenterinsightsV1SentimentDataResponse
Data specifying sentiment.
silenceData This property is required. GoogleCloudContactcenterinsightsV1SilenceDataResponse
Data specifying silence.
annotation_end_boundary This property is required. GoogleCloudContactcenterinsightsV1AnnotationBoundaryResponse
The boundary in the conversation where the annotation ends, inclusive.
annotation_start_boundary This property is required. GoogleCloudContactcenterinsightsV1AnnotationBoundaryResponse
The boundary in the conversation where the annotation starts, inclusive.
channel_tag This property is required. int
The channel of the audio where the annotation occurs. For single-channel audio, this field is not populated.
entity_mention_data This property is required. GoogleCloudContactcenterinsightsV1EntityMentionDataResponse
Data specifying an entity mention.
hold_data This property is required. GoogleCloudContactcenterinsightsV1HoldDataResponse
Data specifying a hold.
intent_match_data This property is required. GoogleCloudContactcenterinsightsV1IntentMatchDataResponse
Data specifying an intent match.
interruption_data This property is required. GoogleCloudContactcenterinsightsV1InterruptionDataResponse
Data specifying an interruption.
issue_match_data This property is required. GoogleCloudContactcenterinsightsV1IssueMatchDataResponse
Data specifying an issue match.
phrase_match_data This property is required. GoogleCloudContactcenterinsightsV1PhraseMatchDataResponse
Data specifying a phrase match.
sentiment_data This property is required. GoogleCloudContactcenterinsightsV1SentimentDataResponse
Data specifying sentiment.
silence_data This property is required. GoogleCloudContactcenterinsightsV1SilenceDataResponse
Data specifying silence.
annotationEndBoundary This property is required. Property Map
The boundary in the conversation where the annotation ends, inclusive.
annotationStartBoundary This property is required. Property Map
The boundary in the conversation where the annotation starts, inclusive.
channelTag This property is required. Number
The channel of the audio where the annotation occurs. For single-channel audio, this field is not populated.
entityMentionData This property is required. Property Map
Data specifying an entity mention.
holdData This property is required. Property Map
Data specifying a hold.
intentMatchData This property is required. Property Map
Data specifying an intent match.
interruptionData This property is required. Property Map
Data specifying an interruption.
issueMatchData This property is required. Property Map
Data specifying an issue match.
phraseMatchData This property is required. Property Map
Data specifying a phrase match.
sentimentData This property is required. Property Map
Data specifying sentiment.
silenceData This property is required. Property Map
Data specifying silence.

GoogleCloudContactcenterinsightsV1ConversationCallMetadata
, GoogleCloudContactcenterinsightsV1ConversationCallMetadataArgs

AgentChannel int
The audio channel that contains the agent.
CustomerChannel int
The audio channel that contains the customer.
AgentChannel int
The audio channel that contains the agent.
CustomerChannel int
The audio channel that contains the customer.
agentChannel Integer
The audio channel that contains the agent.
customerChannel Integer
The audio channel that contains the customer.
agentChannel number
The audio channel that contains the agent.
customerChannel number
The audio channel that contains the customer.
agent_channel int
The audio channel that contains the agent.
customer_channel int
The audio channel that contains the customer.
agentChannel Number
The audio channel that contains the agent.
customerChannel Number
The audio channel that contains the customer.

GoogleCloudContactcenterinsightsV1ConversationCallMetadataResponse
, GoogleCloudContactcenterinsightsV1ConversationCallMetadataResponseArgs

AgentChannel This property is required. int
The audio channel that contains the agent.
CustomerChannel This property is required. int
The audio channel that contains the customer.
AgentChannel This property is required. int
The audio channel that contains the agent.
CustomerChannel This property is required. int
The audio channel that contains the customer.
agentChannel This property is required. Integer
The audio channel that contains the agent.
customerChannel This property is required. Integer
The audio channel that contains the customer.
agentChannel This property is required. number
The audio channel that contains the agent.
customerChannel This property is required. number
The audio channel that contains the customer.
agent_channel This property is required. int
The audio channel that contains the agent.
customer_channel This property is required. int
The audio channel that contains the customer.
agentChannel This property is required. Number
The audio channel that contains the agent.
customerChannel This property is required. Number
The audio channel that contains the customer.

GoogleCloudContactcenterinsightsV1ConversationDataSource
, GoogleCloudContactcenterinsightsV1ConversationDataSourceArgs

DialogflowSource GoogleCloudContactcenterinsightsV1DialogflowSource
The source when the conversation comes from Dialogflow.
GcsSource GoogleCloudContactcenterinsightsV1GcsSource
A Cloud Storage location specification for the audio and transcript.
dialogflowSource GoogleCloudContactcenterinsightsV1DialogflowSource
The source when the conversation comes from Dialogflow.
gcsSource GoogleCloudContactcenterinsightsV1GcsSource
A Cloud Storage location specification for the audio and transcript.
dialogflowSource GoogleCloudContactcenterinsightsV1DialogflowSource
The source when the conversation comes from Dialogflow.
gcsSource GoogleCloudContactcenterinsightsV1GcsSource
A Cloud Storage location specification for the audio and transcript.
dialogflow_source GoogleCloudContactcenterinsightsV1DialogflowSource
The source when the conversation comes from Dialogflow.
gcs_source GoogleCloudContactcenterinsightsV1GcsSource
A Cloud Storage location specification for the audio and transcript.
dialogflowSource Property Map
The source when the conversation comes from Dialogflow.
gcsSource Property Map
A Cloud Storage location specification for the audio and transcript.

GoogleCloudContactcenterinsightsV1ConversationDataSourceResponse
, GoogleCloudContactcenterinsightsV1ConversationDataSourceResponseArgs

DialogflowSource This property is required. Pulumi.GoogleNative.Contactcenterinsights.V1.Inputs.GoogleCloudContactcenterinsightsV1DialogflowSourceResponse
The source when the conversation comes from Dialogflow.
GcsSource This property is required. Pulumi.GoogleNative.Contactcenterinsights.V1.Inputs.GoogleCloudContactcenterinsightsV1GcsSourceResponse
A Cloud Storage location specification for the audio and transcript.
DialogflowSource This property is required. GoogleCloudContactcenterinsightsV1DialogflowSourceResponse
The source when the conversation comes from Dialogflow.
GcsSource This property is required. GoogleCloudContactcenterinsightsV1GcsSourceResponse
A Cloud Storage location specification for the audio and transcript.
dialogflowSource This property is required. GoogleCloudContactcenterinsightsV1DialogflowSourceResponse
The source when the conversation comes from Dialogflow.
gcsSource This property is required. GoogleCloudContactcenterinsightsV1GcsSourceResponse
A Cloud Storage location specification for the audio and transcript.
dialogflowSource This property is required. GoogleCloudContactcenterinsightsV1DialogflowSourceResponse
The source when the conversation comes from Dialogflow.
gcsSource This property is required. GoogleCloudContactcenterinsightsV1GcsSourceResponse
A Cloud Storage location specification for the audio and transcript.
dialogflow_source This property is required. GoogleCloudContactcenterinsightsV1DialogflowSourceResponse
The source when the conversation comes from Dialogflow.
gcs_source This property is required. GoogleCloudContactcenterinsightsV1GcsSourceResponse
A Cloud Storage location specification for the audio and transcript.
dialogflowSource This property is required. Property Map
The source when the conversation comes from Dialogflow.
gcsSource This property is required. Property Map
A Cloud Storage location specification for the audio and transcript.

GoogleCloudContactcenterinsightsV1ConversationLevelSentimentResponse
, GoogleCloudContactcenterinsightsV1ConversationLevelSentimentResponseArgs

ChannelTag This property is required. int
The channel of the audio that the data applies to.
SentimentData This property is required. Pulumi.GoogleNative.Contactcenterinsights.V1.Inputs.GoogleCloudContactcenterinsightsV1SentimentDataResponse
Data specifying sentiment.
ChannelTag This property is required. int
The channel of the audio that the data applies to.
SentimentData This property is required. GoogleCloudContactcenterinsightsV1SentimentDataResponse
Data specifying sentiment.
channelTag This property is required. Integer
The channel of the audio that the data applies to.
sentimentData This property is required. GoogleCloudContactcenterinsightsV1SentimentDataResponse
Data specifying sentiment.
channelTag This property is required. number
The channel of the audio that the data applies to.
sentimentData This property is required. GoogleCloudContactcenterinsightsV1SentimentDataResponse
Data specifying sentiment.
channel_tag This property is required. int
The channel of the audio that the data applies to.
sentiment_data This property is required. GoogleCloudContactcenterinsightsV1SentimentDataResponse
Data specifying sentiment.
channelTag This property is required. Number
The channel of the audio that the data applies to.
sentimentData This property is required. Property Map
Data specifying sentiment.

GoogleCloudContactcenterinsightsV1ConversationParticipantResponse
, GoogleCloudContactcenterinsightsV1ConversationParticipantResponseArgs

DialogflowParticipant This property is required. string
Deprecated. Use dialogflow_participant_name instead. The name of the Dialogflow participant. Format: projects/{project}/locations/{location}/conversations/{conversation}/participants/{participant}

Deprecated: Deprecated. Use dialogflow_participant_name instead. The name of the Dialogflow participant. Format: projects/{project}/locations/{location}/conversations/{conversation}/participants/{participant}

DialogflowParticipantName This property is required. string
The name of the participant provided by Dialogflow. Format: projects/{project}/locations/{location}/conversations/{conversation}/participants/{participant}
ObfuscatedExternalUserId This property is required. string
Obfuscated user ID from Dialogflow.
Role This property is required. string
The role of the participant.
UserId This property is required. string
A user-specified ID representing the participant.
DialogflowParticipant This property is required. string
Deprecated. Use dialogflow_participant_name instead. The name of the Dialogflow participant. Format: projects/{project}/locations/{location}/conversations/{conversation}/participants/{participant}

Deprecated: Deprecated. Use dialogflow_participant_name instead. The name of the Dialogflow participant. Format: projects/{project}/locations/{location}/conversations/{conversation}/participants/{participant}

DialogflowParticipantName This property is required. string
The name of the participant provided by Dialogflow. Format: projects/{project}/locations/{location}/conversations/{conversation}/participants/{participant}
ObfuscatedExternalUserId This property is required. string
Obfuscated user ID from Dialogflow.
Role This property is required. string
The role of the participant.
UserId This property is required. string
A user-specified ID representing the participant.
dialogflowParticipant This property is required. String
Deprecated. Use dialogflow_participant_name instead. The name of the Dialogflow participant. Format: projects/{project}/locations/{location}/conversations/{conversation}/participants/{participant}

Deprecated: Deprecated. Use dialogflow_participant_name instead. The name of the Dialogflow participant. Format: projects/{project}/locations/{location}/conversations/{conversation}/participants/{participant}

dialogflowParticipantName This property is required. String
The name of the participant provided by Dialogflow. Format: projects/{project}/locations/{location}/conversations/{conversation}/participants/{participant}
obfuscatedExternalUserId This property is required. String
Obfuscated user ID from Dialogflow.
role This property is required. String
The role of the participant.
userId This property is required. String
A user-specified ID representing the participant.
dialogflowParticipant This property is required. string
Deprecated. Use dialogflow_participant_name instead. The name of the Dialogflow participant. Format: projects/{project}/locations/{location}/conversations/{conversation}/participants/{participant}

Deprecated: Deprecated. Use dialogflow_participant_name instead. The name of the Dialogflow participant. Format: projects/{project}/locations/{location}/conversations/{conversation}/participants/{participant}

dialogflowParticipantName This property is required. string
The name of the participant provided by Dialogflow. Format: projects/{project}/locations/{location}/conversations/{conversation}/participants/{participant}
obfuscatedExternalUserId This property is required. string
Obfuscated user ID from Dialogflow.
role This property is required. string
The role of the participant.
userId This property is required. string
A user-specified ID representing the participant.
dialogflow_participant This property is required. str
Deprecated. Use dialogflow_participant_name instead. The name of the Dialogflow participant. Format: projects/{project}/locations/{location}/conversations/{conversation}/participants/{participant}

Deprecated: Deprecated. Use dialogflow_participant_name instead. The name of the Dialogflow participant. Format: projects/{project}/locations/{location}/conversations/{conversation}/participants/{participant}

dialogflow_participant_name This property is required. str
The name of the participant provided by Dialogflow. Format: projects/{project}/locations/{location}/conversations/{conversation}/participants/{participant}
obfuscated_external_user_id This property is required. str
Obfuscated user ID from Dialogflow.
role This property is required. str
The role of the participant.
user_id This property is required. str
A user-specified ID representing the participant.
dialogflowParticipant This property is required. String
Deprecated. Use dialogflow_participant_name instead. The name of the Dialogflow participant. Format: projects/{project}/locations/{location}/conversations/{conversation}/participants/{participant}

Deprecated: Deprecated. Use dialogflow_participant_name instead. The name of the Dialogflow participant. Format: projects/{project}/locations/{location}/conversations/{conversation}/participants/{participant}

dialogflowParticipantName This property is required. String
The name of the participant provided by Dialogflow. Format: projects/{project}/locations/{location}/conversations/{conversation}/participants/{participant}
obfuscatedExternalUserId This property is required. String
Obfuscated user ID from Dialogflow.
role This property is required. String
The role of the participant.
userId This property is required. String
A user-specified ID representing the participant.

GoogleCloudContactcenterinsightsV1ConversationSummarizationSuggestionDataResponse
, GoogleCloudContactcenterinsightsV1ConversationSummarizationSuggestionDataResponseArgs

AnswerRecord This property is required. string
The name of the answer record. Format: projects/{project}/locations/{location}/answerRecords/{answer_record}
Confidence This property is required. double
The confidence score of the summarization.
ConversationModel This property is required. string
The name of the model that generates this summary. Format: projects/{project}/locations/{location}/conversationModels/{conversation_model}
Metadata This property is required. Dictionary<string, string>
A map that contains metadata about the summarization and the document from which it originates.
Text This property is required. string
The summarization content that is concatenated into one string.
TextSections This property is required. Dictionary<string, string>
The summarization content that is divided into sections. The key is the section's name and the value is the section's content. There is no specific format for the key or value.
AnswerRecord This property is required. string
The name of the answer record. Format: projects/{project}/locations/{location}/answerRecords/{answer_record}
Confidence This property is required. float64
The confidence score of the summarization.
ConversationModel This property is required. string
The name of the model that generates this summary. Format: projects/{project}/locations/{location}/conversationModels/{conversation_model}
Metadata This property is required. map[string]string
A map that contains metadata about the summarization and the document from which it originates.
Text This property is required. string
The summarization content that is concatenated into one string.
TextSections This property is required. map[string]string
The summarization content that is divided into sections. The key is the section's name and the value is the section's content. There is no specific format for the key or value.
answerRecord This property is required. String
The name of the answer record. Format: projects/{project}/locations/{location}/answerRecords/{answer_record}
confidence This property is required. Double
The confidence score of the summarization.
conversationModel This property is required. String
The name of the model that generates this summary. Format: projects/{project}/locations/{location}/conversationModels/{conversation_model}
metadata This property is required. Map<String,String>
A map that contains metadata about the summarization and the document from which it originates.
text This property is required. String
The summarization content that is concatenated into one string.
textSections This property is required. Map<String,String>
The summarization content that is divided into sections. The key is the section's name and the value is the section's content. There is no specific format for the key or value.
answerRecord This property is required. string
The name of the answer record. Format: projects/{project}/locations/{location}/answerRecords/{answer_record}
confidence This property is required. number
The confidence score of the summarization.
conversationModel This property is required. string
The name of the model that generates this summary. Format: projects/{project}/locations/{location}/conversationModels/{conversation_model}
metadata This property is required. {[key: string]: string}
A map that contains metadata about the summarization and the document from which it originates.
text This property is required. string
The summarization content that is concatenated into one string.
textSections This property is required. {[key: string]: string}
The summarization content that is divided into sections. The key is the section's name and the value is the section's content. There is no specific format for the key or value.
answer_record This property is required. str
The name of the answer record. Format: projects/{project}/locations/{location}/answerRecords/{answer_record}
confidence This property is required. float
The confidence score of the summarization.
conversation_model This property is required. str
The name of the model that generates this summary. Format: projects/{project}/locations/{location}/conversationModels/{conversation_model}
metadata This property is required. Mapping[str, str]
A map that contains metadata about the summarization and the document from which it originates.
text This property is required. str
The summarization content that is concatenated into one string.
text_sections This property is required. Mapping[str, str]
The summarization content that is divided into sections. The key is the section's name and the value is the section's content. There is no specific format for the key or value.
answerRecord This property is required. String
The name of the answer record. Format: projects/{project}/locations/{location}/answerRecords/{answer_record}
confidence This property is required. Number
The confidence score of the summarization.
conversationModel This property is required. String
The name of the model that generates this summary. Format: projects/{project}/locations/{location}/conversationModels/{conversation_model}
metadata This property is required. Map<String>
A map that contains metadata about the summarization and the document from which it originates.
text This property is required. String
The summarization content that is concatenated into one string.
textSections This property is required. Map<String>
The summarization content that is divided into sections. The key is the section's name and the value is the section's content. There is no specific format for the key or value.

GoogleCloudContactcenterinsightsV1ConversationTranscriptResponse
, GoogleCloudContactcenterinsightsV1ConversationTranscriptResponseArgs

TranscriptSegments This property is required. []GoogleCloudContactcenterinsightsV1ConversationTranscriptTranscriptSegmentResponse
A list of sequential transcript segments that comprise the conversation.
transcriptSegments This property is required. List<GoogleCloudContactcenterinsightsV1ConversationTranscriptTranscriptSegmentResponse>
A list of sequential transcript segments that comprise the conversation.
transcriptSegments This property is required. GoogleCloudContactcenterinsightsV1ConversationTranscriptTranscriptSegmentResponse[]
A list of sequential transcript segments that comprise the conversation.
transcript_segments This property is required. Sequence[GoogleCloudContactcenterinsightsV1ConversationTranscriptTranscriptSegmentResponse]
A list of sequential transcript segments that comprise the conversation.
transcriptSegments This property is required. List<Property Map>
A list of sequential transcript segments that comprise the conversation.

GoogleCloudContactcenterinsightsV1ConversationTranscriptTranscriptSegmentDialogflowSegmentMetadataResponse
, GoogleCloudContactcenterinsightsV1ConversationTranscriptTranscriptSegmentDialogflowSegmentMetadataResponseArgs

SmartReplyAllowlistCovered This property is required. bool
Whether the transcript segment was covered under the configured smart reply allowlist in Agent Assist.
SmartReplyAllowlistCovered This property is required. bool
Whether the transcript segment was covered under the configured smart reply allowlist in Agent Assist.
smartReplyAllowlistCovered This property is required. Boolean
Whether the transcript segment was covered under the configured smart reply allowlist in Agent Assist.
smartReplyAllowlistCovered This property is required. boolean
Whether the transcript segment was covered under the configured smart reply allowlist in Agent Assist.
smart_reply_allowlist_covered This property is required. bool
Whether the transcript segment was covered under the configured smart reply allowlist in Agent Assist.
smartReplyAllowlistCovered This property is required. Boolean
Whether the transcript segment was covered under the configured smart reply allowlist in Agent Assist.

GoogleCloudContactcenterinsightsV1ConversationTranscriptTranscriptSegmentResponse
, GoogleCloudContactcenterinsightsV1ConversationTranscriptTranscriptSegmentResponseArgs

ChannelTag This property is required. int
For conversations derived from multi-channel audio, this is the channel number corresponding to the audio from that channel. For audioChannelCount = N, its output values can range from '1' to 'N'. A channel tag of 0 indicates that the audio is mono.
Confidence This property is required. double
A confidence estimate between 0.0 and 1.0 of the fidelity of this segment. A default value of 0.0 indicates that the value is unset.
DialogflowSegmentMetadata This property is required. Pulumi.GoogleNative.Contactcenterinsights.V1.Inputs.GoogleCloudContactcenterinsightsV1ConversationTranscriptTranscriptSegmentDialogflowSegmentMetadataResponse
CCAI metadata relating to the current transcript segment.
LanguageCode This property is required. string
The language code of this segment as a BCP-47 language tag. Example: "en-US".
MessageTime This property is required. string
The time that the message occurred, if provided.
SegmentParticipant This property is required. Pulumi.GoogleNative.Contactcenterinsights.V1.Inputs.GoogleCloudContactcenterinsightsV1ConversationParticipantResponse
The participant of this segment.
Sentiment This property is required. Pulumi.GoogleNative.Contactcenterinsights.V1.Inputs.GoogleCloudContactcenterinsightsV1SentimentDataResponse
The sentiment for this transcript segment.
Text This property is required. string
The text of this segment.
Words This property is required. List<Pulumi.GoogleNative.Contactcenterinsights.V1.Inputs.GoogleCloudContactcenterinsightsV1ConversationTranscriptTranscriptSegmentWordInfoResponse>
A list of the word-specific information for each word in the segment.
ChannelTag This property is required. int
For conversations derived from multi-channel audio, this is the channel number corresponding to the audio from that channel. For audioChannelCount = N, its output values can range from '1' to 'N'. A channel tag of 0 indicates that the audio is mono.
Confidence This property is required. float64
A confidence estimate between 0.0 and 1.0 of the fidelity of this segment. A default value of 0.0 indicates that the value is unset.
DialogflowSegmentMetadata This property is required. GoogleCloudContactcenterinsightsV1ConversationTranscriptTranscriptSegmentDialogflowSegmentMetadataResponse
CCAI metadata relating to the current transcript segment.
LanguageCode This property is required. string
The language code of this segment as a BCP-47 language tag. Example: "en-US".
MessageTime This property is required. string
The time that the message occurred, if provided.
SegmentParticipant This property is required. GoogleCloudContactcenterinsightsV1ConversationParticipantResponse
The participant of this segment.
Sentiment This property is required. GoogleCloudContactcenterinsightsV1SentimentDataResponse
The sentiment for this transcript segment.
Text This property is required. string
The text of this segment.
Words This property is required. []GoogleCloudContactcenterinsightsV1ConversationTranscriptTranscriptSegmentWordInfoResponse
A list of the word-specific information for each word in the segment.
channelTag This property is required. Integer
For conversations derived from multi-channel audio, this is the channel number corresponding to the audio from that channel. For audioChannelCount = N, its output values can range from '1' to 'N'. A channel tag of 0 indicates that the audio is mono.
confidence This property is required. Double
A confidence estimate between 0.0 and 1.0 of the fidelity of this segment. A default value of 0.0 indicates that the value is unset.
dialogflowSegmentMetadata This property is required. GoogleCloudContactcenterinsightsV1ConversationTranscriptTranscriptSegmentDialogflowSegmentMetadataResponse
CCAI metadata relating to the current transcript segment.
languageCode This property is required. String
The language code of this segment as a BCP-47 language tag. Example: "en-US".
messageTime This property is required. String
The time that the message occurred, if provided.
segmentParticipant This property is required. GoogleCloudContactcenterinsightsV1ConversationParticipantResponse
The participant of this segment.
sentiment This property is required. GoogleCloudContactcenterinsightsV1SentimentDataResponse
The sentiment for this transcript segment.
text This property is required. String
The text of this segment.
words This property is required. List<GoogleCloudContactcenterinsightsV1ConversationTranscriptTranscriptSegmentWordInfoResponse>
A list of the word-specific information for each word in the segment.
channelTag This property is required. number
For conversations derived from multi-channel audio, this is the channel number corresponding to the audio from that channel. For audioChannelCount = N, its output values can range from '1' to 'N'. A channel tag of 0 indicates that the audio is mono.
confidence This property is required. number
A confidence estimate between 0.0 and 1.0 of the fidelity of this segment. A default value of 0.0 indicates that the value is unset.
dialogflowSegmentMetadata This property is required. GoogleCloudContactcenterinsightsV1ConversationTranscriptTranscriptSegmentDialogflowSegmentMetadataResponse
CCAI metadata relating to the current transcript segment.
languageCode This property is required. string
The language code of this segment as a BCP-47 language tag. Example: "en-US".
messageTime This property is required. string
The time that the message occurred, if provided.
segmentParticipant This property is required. GoogleCloudContactcenterinsightsV1ConversationParticipantResponse
The participant of this segment.
sentiment This property is required. GoogleCloudContactcenterinsightsV1SentimentDataResponse
The sentiment for this transcript segment.
text This property is required. string
The text of this segment.
words This property is required. GoogleCloudContactcenterinsightsV1ConversationTranscriptTranscriptSegmentWordInfoResponse[]
A list of the word-specific information for each word in the segment.
channel_tag This property is required. int
For conversations derived from multi-channel audio, this is the channel number corresponding to the audio from that channel. For audioChannelCount = N, its output values can range from '1' to 'N'. A channel tag of 0 indicates that the audio is mono.
confidence This property is required. float
A confidence estimate between 0.0 and 1.0 of the fidelity of this segment. A default value of 0.0 indicates that the value is unset.
dialogflow_segment_metadata This property is required. GoogleCloudContactcenterinsightsV1ConversationTranscriptTranscriptSegmentDialogflowSegmentMetadataResponse
CCAI metadata relating to the current transcript segment.
language_code This property is required. str
The language code of this segment as a BCP-47 language tag. Example: "en-US".
message_time This property is required. str
The time that the message occurred, if provided.
segment_participant This property is required. GoogleCloudContactcenterinsightsV1ConversationParticipantResponse
The participant of this segment.
sentiment This property is required. GoogleCloudContactcenterinsightsV1SentimentDataResponse
The sentiment for this transcript segment.
text This property is required. str
The text of this segment.
words This property is required. Sequence[GoogleCloudContactcenterinsightsV1ConversationTranscriptTranscriptSegmentWordInfoResponse]
A list of the word-specific information for each word in the segment.
channelTag This property is required. Number
For conversations derived from multi-channel audio, this is the channel number corresponding to the audio from that channel. For audioChannelCount = N, its output values can range from '1' to 'N'. A channel tag of 0 indicates that the audio is mono.
confidence This property is required. Number
A confidence estimate between 0.0 and 1.0 of the fidelity of this segment. A default value of 0.0 indicates that the value is unset.
dialogflowSegmentMetadata This property is required. Property Map
CCAI metadata relating to the current transcript segment.
languageCode This property is required. String
The language code of this segment as a BCP-47 language tag. Example: "en-US".
messageTime This property is required. String
The time that the message occurred, if provided.
segmentParticipant This property is required. Property Map
The participant of this segment.
sentiment This property is required. Property Map
The sentiment for this transcript segment.
text This property is required. String
The text of this segment.
words This property is required. List<Property Map>
A list of the word-specific information for each word in the segment.

GoogleCloudContactcenterinsightsV1ConversationTranscriptTranscriptSegmentWordInfoResponse
, GoogleCloudContactcenterinsightsV1ConversationTranscriptTranscriptSegmentWordInfoResponseArgs

Confidence This property is required. double
A confidence estimate between 0.0 and 1.0 of the fidelity of this word. A default value of 0.0 indicates that the value is unset.
EndOffset This property is required. string
Time offset of the end of this word relative to the beginning of the total conversation.
StartOffset This property is required. string
Time offset of the start of this word relative to the beginning of the total conversation.
Word This property is required. string
The word itself. Includes punctuation marks that surround the word.
Confidence This property is required. float64
A confidence estimate between 0.0 and 1.0 of the fidelity of this word. A default value of 0.0 indicates that the value is unset.
EndOffset This property is required. string
Time offset of the end of this word relative to the beginning of the total conversation.
StartOffset This property is required. string
Time offset of the start of this word relative to the beginning of the total conversation.
Word This property is required. string
The word itself. Includes punctuation marks that surround the word.
confidence This property is required. Double
A confidence estimate between 0.0 and 1.0 of the fidelity of this word. A default value of 0.0 indicates that the value is unset.
endOffset This property is required. String
Time offset of the end of this word relative to the beginning of the total conversation.
startOffset This property is required. String
Time offset of the start of this word relative to the beginning of the total conversation.
word This property is required. String
The word itself. Includes punctuation marks that surround the word.
confidence This property is required. number
A confidence estimate between 0.0 and 1.0 of the fidelity of this word. A default value of 0.0 indicates that the value is unset.
endOffset This property is required. string
Time offset of the end of this word relative to the beginning of the total conversation.
startOffset This property is required. string
Time offset of the start of this word relative to the beginning of the total conversation.
word This property is required. string
The word itself. Includes punctuation marks that surround the word.
confidence This property is required. float
A confidence estimate between 0.0 and 1.0 of the fidelity of this word. A default value of 0.0 indicates that the value is unset.
end_offset This property is required. str
Time offset of the end of this word relative to the beginning of the total conversation.
start_offset This property is required. str
Time offset of the start of this word relative to the beginning of the total conversation.
word This property is required. str
The word itself. Includes punctuation marks that surround the word.
confidence This property is required. Number
A confidence estimate between 0.0 and 1.0 of the fidelity of this word. A default value of 0.0 indicates that the value is unset.
endOffset This property is required. String
Time offset of the end of this word relative to the beginning of the total conversation.
startOffset This property is required. String
Time offset of the start of this word relative to the beginning of the total conversation.
word This property is required. String
The word itself. Includes punctuation marks that surround the word.

GoogleCloudContactcenterinsightsV1DialogflowInteractionDataResponse
, GoogleCloudContactcenterinsightsV1DialogflowInteractionDataResponseArgs

Confidence This property is required. double
The confidence of the match ranging from 0.0 (completely uncertain) to 1.0 (completely certain).
DialogflowIntentId This property is required. string
The Dialogflow intent resource path. Format: projects/{project}/agent/{agent}/intents/{intent}
Confidence This property is required. float64
The confidence of the match ranging from 0.0 (completely uncertain) to 1.0 (completely certain).
DialogflowIntentId This property is required. string
The Dialogflow intent resource path. Format: projects/{project}/agent/{agent}/intents/{intent}
confidence This property is required. Double
The confidence of the match ranging from 0.0 (completely uncertain) to 1.0 (completely certain).
dialogflowIntentId This property is required. String
The Dialogflow intent resource path. Format: projects/{project}/agent/{agent}/intents/{intent}
confidence This property is required. number
The confidence of the match ranging from 0.0 (completely uncertain) to 1.0 (completely certain).
dialogflowIntentId This property is required. string
The Dialogflow intent resource path. Format: projects/{project}/agent/{agent}/intents/{intent}
confidence This property is required. float
The confidence of the match ranging from 0.0 (completely uncertain) to 1.0 (completely certain).
dialogflow_intent_id This property is required. str
The Dialogflow intent resource path. Format: projects/{project}/agent/{agent}/intents/{intent}
confidence This property is required. Number
The confidence of the match ranging from 0.0 (completely uncertain) to 1.0 (completely certain).
dialogflowIntentId This property is required. String
The Dialogflow intent resource path. Format: projects/{project}/agent/{agent}/intents/{intent}

GoogleCloudContactcenterinsightsV1DialogflowSource
, GoogleCloudContactcenterinsightsV1DialogflowSourceArgs

AudioUri string
Cloud Storage URI that points to a file that contains the conversation audio.
AudioUri string
Cloud Storage URI that points to a file that contains the conversation audio.
audioUri String
Cloud Storage URI that points to a file that contains the conversation audio.
audioUri string
Cloud Storage URI that points to a file that contains the conversation audio.
audio_uri str
Cloud Storage URI that points to a file that contains the conversation audio.
audioUri String
Cloud Storage URI that points to a file that contains the conversation audio.

GoogleCloudContactcenterinsightsV1DialogflowSourceResponse
, GoogleCloudContactcenterinsightsV1DialogflowSourceResponseArgs

AudioUri This property is required. string
Cloud Storage URI that points to a file that contains the conversation audio.
DialogflowConversation This property is required. string
The name of the Dialogflow conversation that this conversation resource is derived from. Format: projects/{project}/locations/{location}/conversations/{conversation}
AudioUri This property is required. string
Cloud Storage URI that points to a file that contains the conversation audio.
DialogflowConversation This property is required. string
The name of the Dialogflow conversation that this conversation resource is derived from. Format: projects/{project}/locations/{location}/conversations/{conversation}
audioUri This property is required. String
Cloud Storage URI that points to a file that contains the conversation audio.
dialogflowConversation This property is required. String
The name of the Dialogflow conversation that this conversation resource is derived from. Format: projects/{project}/locations/{location}/conversations/{conversation}
audioUri This property is required. string
Cloud Storage URI that points to a file that contains the conversation audio.
dialogflowConversation This property is required. string
The name of the Dialogflow conversation that this conversation resource is derived from. Format: projects/{project}/locations/{location}/conversations/{conversation}
audio_uri This property is required. str
Cloud Storage URI that points to a file that contains the conversation audio.
dialogflow_conversation This property is required. str
The name of the Dialogflow conversation that this conversation resource is derived from. Format: projects/{project}/locations/{location}/conversations/{conversation}
audioUri This property is required. String
Cloud Storage URI that points to a file that contains the conversation audio.
dialogflowConversation This property is required. String
The name of the Dialogflow conversation that this conversation resource is derived from. Format: projects/{project}/locations/{location}/conversations/{conversation}

GoogleCloudContactcenterinsightsV1EntityMentionDataResponse
, GoogleCloudContactcenterinsightsV1EntityMentionDataResponseArgs

EntityUniqueId This property is required. string
The key of this entity in conversation entities. Can be used to retrieve the exact Entity this mention is attached to.
Sentiment This property is required. Pulumi.GoogleNative.Contactcenterinsights.V1.Inputs.GoogleCloudContactcenterinsightsV1SentimentDataResponse
Sentiment expressed for this mention of the entity.
Type This property is required. string
The type of the entity mention.
EntityUniqueId This property is required. string
The key of this entity in conversation entities. Can be used to retrieve the exact Entity this mention is attached to.
Sentiment This property is required. GoogleCloudContactcenterinsightsV1SentimentDataResponse
Sentiment expressed for this mention of the entity.
Type This property is required. string
The type of the entity mention.
entityUniqueId This property is required. String
The key of this entity in conversation entities. Can be used to retrieve the exact Entity this mention is attached to.
sentiment This property is required. GoogleCloudContactcenterinsightsV1SentimentDataResponse
Sentiment expressed for this mention of the entity.
type This property is required. String
The type of the entity mention.
entityUniqueId This property is required. string
The key of this entity in conversation entities. Can be used to retrieve the exact Entity this mention is attached to.
sentiment This property is required. GoogleCloudContactcenterinsightsV1SentimentDataResponse
Sentiment expressed for this mention of the entity.
type This property is required. string
The type of the entity mention.
entity_unique_id This property is required. str
The key of this entity in conversation entities. Can be used to retrieve the exact Entity this mention is attached to.
sentiment This property is required. GoogleCloudContactcenterinsightsV1SentimentDataResponse
Sentiment expressed for this mention of the entity.
type This property is required. str
The type of the entity mention.
entityUniqueId This property is required. String
The key of this entity in conversation entities. Can be used to retrieve the exact Entity this mention is attached to.
sentiment This property is required. Property Map
Sentiment expressed for this mention of the entity.
type This property is required. String
The type of the entity mention.

GoogleCloudContactcenterinsightsV1FaqAnswerDataResponse
, GoogleCloudContactcenterinsightsV1FaqAnswerDataResponseArgs

Answer This property is required. string
The piece of text from the source knowledge base document.
ConfidenceScore This property is required. double
The system's confidence score that this answer is a good match for this conversation, ranging from 0.0 (completely uncertain) to 1.0 (completely certain).
Metadata This property is required. Dictionary<string, string>
Map that contains metadata about the FAQ answer and the document that it originates from.
QueryRecord This property is required. string
The name of the answer record. Format: projects/{project}/locations/{location}/answerRecords/{answer_record}
Question This property is required. string
The corresponding FAQ question.
Source This property is required. string
The knowledge document that this answer was extracted from. Format: projects/{project}/knowledgeBases/{knowledge_base}/documents/{document}.
Answer This property is required. string
The piece of text from the source knowledge base document.
ConfidenceScore This property is required. float64
The system's confidence score that this answer is a good match for this conversation, ranging from 0.0 (completely uncertain) to 1.0 (completely certain).
Metadata This property is required. map[string]string
Map that contains metadata about the FAQ answer and the document that it originates from.
QueryRecord This property is required. string
The name of the answer record. Format: projects/{project}/locations/{location}/answerRecords/{answer_record}
Question This property is required. string
The corresponding FAQ question.
Source This property is required. string
The knowledge document that this answer was extracted from. Format: projects/{project}/knowledgeBases/{knowledge_base}/documents/{document}.
answer This property is required. String
The piece of text from the source knowledge base document.
confidenceScore This property is required. Double
The system's confidence score that this answer is a good match for this conversation, ranging from 0.0 (completely uncertain) to 1.0 (completely certain).
metadata This property is required. Map<String,String>
Map that contains metadata about the FAQ answer and the document that it originates from.
queryRecord This property is required. String
The name of the answer record. Format: projects/{project}/locations/{location}/answerRecords/{answer_record}
question This property is required. String
The corresponding FAQ question.
source This property is required. String
The knowledge document that this answer was extracted from. Format: projects/{project}/knowledgeBases/{knowledge_base}/documents/{document}.
answer This property is required. string
The piece of text from the source knowledge base document.
confidenceScore This property is required. number
The system's confidence score that this answer is a good match for this conversation, ranging from 0.0 (completely uncertain) to 1.0 (completely certain).
metadata This property is required. {[key: string]: string}
Map that contains metadata about the FAQ answer and the document that it originates from.
queryRecord This property is required. string
The name of the answer record. Format: projects/{project}/locations/{location}/answerRecords/{answer_record}
question This property is required. string
The corresponding FAQ question.
source This property is required. string
The knowledge document that this answer was extracted from. Format: projects/{project}/knowledgeBases/{knowledge_base}/documents/{document}.
answer This property is required. str
The piece of text from the source knowledge base document.
confidence_score This property is required. float
The system's confidence score that this answer is a good match for this conversation, ranging from 0.0 (completely uncertain) to 1.0 (completely certain).
metadata This property is required. Mapping[str, str]
Map that contains metadata about the FAQ answer and the document that it originates from.
query_record This property is required. str
The name of the answer record. Format: projects/{project}/locations/{location}/answerRecords/{answer_record}
question This property is required. str
The corresponding FAQ question.
source This property is required. str
The knowledge document that this answer was extracted from. Format: projects/{project}/knowledgeBases/{knowledge_base}/documents/{document}.
answer This property is required. String
The piece of text from the source knowledge base document.
confidenceScore This property is required. Number
The system's confidence score that this answer is a good match for this conversation, ranging from 0.0 (completely uncertain) to 1.0 (completely certain).
metadata This property is required. Map<String>
Map that contains metadata about the FAQ answer and the document that it originates from.
queryRecord This property is required. String
The name of the answer record. Format: projects/{project}/locations/{location}/answerRecords/{answer_record}
question This property is required. String
The corresponding FAQ question.
source This property is required. String
The knowledge document that this answer was extracted from. Format: projects/{project}/knowledgeBases/{knowledge_base}/documents/{document}.

GoogleCloudContactcenterinsightsV1GcsSource
, GoogleCloudContactcenterinsightsV1GcsSourceArgs

AudioUri string
Cloud Storage URI that points to a file that contains the conversation audio.
TranscriptUri string
Immutable. Cloud Storage URI that points to a file that contains the conversation transcript.
AudioUri string
Cloud Storage URI that points to a file that contains the conversation audio.
TranscriptUri string
Immutable. Cloud Storage URI that points to a file that contains the conversation transcript.
audioUri String
Cloud Storage URI that points to a file that contains the conversation audio.
transcriptUri String
Immutable. Cloud Storage URI that points to a file that contains the conversation transcript.
audioUri string
Cloud Storage URI that points to a file that contains the conversation audio.
transcriptUri string
Immutable. Cloud Storage URI that points to a file that contains the conversation transcript.
audio_uri str
Cloud Storage URI that points to a file that contains the conversation audio.
transcript_uri str
Immutable. Cloud Storage URI that points to a file that contains the conversation transcript.
audioUri String
Cloud Storage URI that points to a file that contains the conversation audio.
transcriptUri String
Immutable. Cloud Storage URI that points to a file that contains the conversation transcript.

GoogleCloudContactcenterinsightsV1GcsSourceResponse
, GoogleCloudContactcenterinsightsV1GcsSourceResponseArgs

AudioUri This property is required. string
Cloud Storage URI that points to a file that contains the conversation audio.
TranscriptUri This property is required. string
Immutable. Cloud Storage URI that points to a file that contains the conversation transcript.
AudioUri This property is required. string
Cloud Storage URI that points to a file that contains the conversation audio.
TranscriptUri This property is required. string
Immutable. Cloud Storage URI that points to a file that contains the conversation transcript.
audioUri This property is required. String
Cloud Storage URI that points to a file that contains the conversation audio.
transcriptUri This property is required. String
Immutable. Cloud Storage URI that points to a file that contains the conversation transcript.
audioUri This property is required. string
Cloud Storage URI that points to a file that contains the conversation audio.
transcriptUri This property is required. string
Immutable. Cloud Storage URI that points to a file that contains the conversation transcript.
audio_uri This property is required. str
Cloud Storage URI that points to a file that contains the conversation audio.
transcript_uri This property is required. str
Immutable. Cloud Storage URI that points to a file that contains the conversation transcript.
audioUri This property is required. String
Cloud Storage URI that points to a file that contains the conversation audio.
transcriptUri This property is required. String
Immutable. Cloud Storage URI that points to a file that contains the conversation transcript.

GoogleCloudContactcenterinsightsV1IntentMatchDataResponse
, GoogleCloudContactcenterinsightsV1IntentMatchDataResponseArgs

IntentUniqueId This property is required. string
The id of the matched intent. Can be used to retrieve the corresponding intent information.
IntentUniqueId This property is required. string
The id of the matched intent. Can be used to retrieve the corresponding intent information.
intentUniqueId This property is required. String
The id of the matched intent. Can be used to retrieve the corresponding intent information.
intentUniqueId This property is required. string
The id of the matched intent. Can be used to retrieve the corresponding intent information.
intent_unique_id This property is required. str
The id of the matched intent. Can be used to retrieve the corresponding intent information.
intentUniqueId This property is required. String
The id of the matched intent. Can be used to retrieve the corresponding intent information.

GoogleCloudContactcenterinsightsV1IssueAssignmentResponse
, GoogleCloudContactcenterinsightsV1IssueAssignmentResponseArgs

DisplayName This property is required. string
Immutable. Display name of the assigned issue. This field is set at time of analyis and immutable since then.
Issue This property is required. string
Resource name of the assigned issue.
Score This property is required. double
Score indicating the likelihood of the issue assignment. currently bounded on [0,1].
DisplayName This property is required. string
Immutable. Display name of the assigned issue. This field is set at time of analyis and immutable since then.
Issue This property is required. string
Resource name of the assigned issue.
Score This property is required. float64
Score indicating the likelihood of the issue assignment. currently bounded on [0,1].
displayName This property is required. String
Immutable. Display name of the assigned issue. This field is set at time of analyis and immutable since then.
issue This property is required. String
Resource name of the assigned issue.
score This property is required. Double
Score indicating the likelihood of the issue assignment. currently bounded on [0,1].
displayName This property is required. string
Immutable. Display name of the assigned issue. This field is set at time of analyis and immutable since then.
issue This property is required. string
Resource name of the assigned issue.
score This property is required. number
Score indicating the likelihood of the issue assignment. currently bounded on [0,1].
display_name This property is required. str
Immutable. Display name of the assigned issue. This field is set at time of analyis and immutable since then.
issue This property is required. str
Resource name of the assigned issue.
score This property is required. float
Score indicating the likelihood of the issue assignment. currently bounded on [0,1].
displayName This property is required. String
Immutable. Display name of the assigned issue. This field is set at time of analyis and immutable since then.
issue This property is required. String
Resource name of the assigned issue.
score This property is required. Number
Score indicating the likelihood of the issue assignment. currently bounded on [0,1].

GoogleCloudContactcenterinsightsV1IssueMatchDataResponse
, GoogleCloudContactcenterinsightsV1IssueMatchDataResponseArgs

IssueAssignment This property is required. GoogleCloudContactcenterinsightsV1IssueAssignmentResponse
Information about the issue's assignment.
issueAssignment This property is required. GoogleCloudContactcenterinsightsV1IssueAssignmentResponse
Information about the issue's assignment.
issueAssignment This property is required. GoogleCloudContactcenterinsightsV1IssueAssignmentResponse
Information about the issue's assignment.
issue_assignment This property is required. GoogleCloudContactcenterinsightsV1IssueAssignmentResponse
Information about the issue's assignment.
issueAssignment This property is required. Property Map
Information about the issue's assignment.

GoogleCloudContactcenterinsightsV1IssueModelResultResponse
, GoogleCloudContactcenterinsightsV1IssueModelResultResponseArgs

IssueModel This property is required. string
Issue model that generates the result. Format: projects/{project}/locations/{location}/issueModels/{issue_model}
Issues This property is required. List<Pulumi.GoogleNative.Contactcenterinsights.V1.Inputs.GoogleCloudContactcenterinsightsV1IssueAssignmentResponse>
All the matched issues.
IssueModel This property is required. string
Issue model that generates the result. Format: projects/{project}/locations/{location}/issueModels/{issue_model}
Issues This property is required. []GoogleCloudContactcenterinsightsV1IssueAssignmentResponse
All the matched issues.
issueModel This property is required. String
Issue model that generates the result. Format: projects/{project}/locations/{location}/issueModels/{issue_model}
issues This property is required. List<GoogleCloudContactcenterinsightsV1IssueAssignmentResponse>
All the matched issues.
issueModel This property is required. string
Issue model that generates the result. Format: projects/{project}/locations/{location}/issueModels/{issue_model}
issues This property is required. GoogleCloudContactcenterinsightsV1IssueAssignmentResponse[]
All the matched issues.
issue_model This property is required. str
Issue model that generates the result. Format: projects/{project}/locations/{location}/issueModels/{issue_model}
issues This property is required. Sequence[GoogleCloudContactcenterinsightsV1IssueAssignmentResponse]
All the matched issues.
issueModel This property is required. String
Issue model that generates the result. Format: projects/{project}/locations/{location}/issueModels/{issue_model}
issues This property is required. List<Property Map>
All the matched issues.

GoogleCloudContactcenterinsightsV1PhraseMatchDataResponse
, GoogleCloudContactcenterinsightsV1PhraseMatchDataResponseArgs

DisplayName This property is required. string
The human-readable name of the phrase matcher.
PhraseMatcher This property is required. string
The unique identifier (the resource name) of the phrase matcher.
DisplayName This property is required. string
The human-readable name of the phrase matcher.
PhraseMatcher This property is required. string
The unique identifier (the resource name) of the phrase matcher.
displayName This property is required. String
The human-readable name of the phrase matcher.
phraseMatcher This property is required. String
The unique identifier (the resource name) of the phrase matcher.
displayName This property is required. string
The human-readable name of the phrase matcher.
phraseMatcher This property is required. string
The unique identifier (the resource name) of the phrase matcher.
display_name This property is required. str
The human-readable name of the phrase matcher.
phrase_matcher This property is required. str
The unique identifier (the resource name) of the phrase matcher.
displayName This property is required. String
The human-readable name of the phrase matcher.
phraseMatcher This property is required. String
The unique identifier (the resource name) of the phrase matcher.

GoogleCloudContactcenterinsightsV1RuntimeAnnotationResponse
, GoogleCloudContactcenterinsightsV1RuntimeAnnotationResponseArgs

AnnotationId This property is required. string
The unique identifier of the annotation. Format: projects/{project}/locations/{location}/conversationDatasets/{dataset}/conversationDataItems/{data_item}/conversationAnnotations/{annotation}
AnswerFeedback This property is required. Pulumi.GoogleNative.Contactcenterinsights.V1.Inputs.GoogleCloudContactcenterinsightsV1AnswerFeedbackResponse
The feedback that the customer has about the answer in data.
ArticleSuggestion This property is required. Pulumi.GoogleNative.Contactcenterinsights.V1.Inputs.GoogleCloudContactcenterinsightsV1ArticleSuggestionDataResponse
Agent Assist Article Suggestion data.
ConversationSummarizationSuggestion This property is required. Pulumi.GoogleNative.Contactcenterinsights.V1.Inputs.GoogleCloudContactcenterinsightsV1ConversationSummarizationSuggestionDataResponse
Conversation summarization suggestion data.
CreateTime This property is required. string
The time at which this annotation was created.
DialogflowInteraction This property is required. Pulumi.GoogleNative.Contactcenterinsights.V1.Inputs.GoogleCloudContactcenterinsightsV1DialogflowInteractionDataResponse
Dialogflow interaction data.
EndBoundary This property is required. Pulumi.GoogleNative.Contactcenterinsights.V1.Inputs.GoogleCloudContactcenterinsightsV1AnnotationBoundaryResponse
The boundary in the conversation where the annotation ends, inclusive.
FaqAnswer This property is required. Pulumi.GoogleNative.Contactcenterinsights.V1.Inputs.GoogleCloudContactcenterinsightsV1FaqAnswerDataResponse
Agent Assist FAQ answer data.
SmartComposeSuggestion This property is required. Pulumi.GoogleNative.Contactcenterinsights.V1.Inputs.GoogleCloudContactcenterinsightsV1SmartComposeSuggestionDataResponse
Agent Assist Smart Compose suggestion data.
SmartReply This property is required. Pulumi.GoogleNative.Contactcenterinsights.V1.Inputs.GoogleCloudContactcenterinsightsV1SmartReplyDataResponse
Agent Assist Smart Reply data.
StartBoundary This property is required. Pulumi.GoogleNative.Contactcenterinsights.V1.Inputs.GoogleCloudContactcenterinsightsV1AnnotationBoundaryResponse
The boundary in the conversation where the annotation starts, inclusive.
AnnotationId This property is required. string
The unique identifier of the annotation. Format: projects/{project}/locations/{location}/conversationDatasets/{dataset}/conversationDataItems/{data_item}/conversationAnnotations/{annotation}
AnswerFeedback This property is required. GoogleCloudContactcenterinsightsV1AnswerFeedbackResponse
The feedback that the customer has about the answer in data.
ArticleSuggestion This property is required. GoogleCloudContactcenterinsightsV1ArticleSuggestionDataResponse
Agent Assist Article Suggestion data.
ConversationSummarizationSuggestion This property is required. GoogleCloudContactcenterinsightsV1ConversationSummarizationSuggestionDataResponse
Conversation summarization suggestion data.
CreateTime This property is required. string
The time at which this annotation was created.
DialogflowInteraction This property is required. GoogleCloudContactcenterinsightsV1DialogflowInteractionDataResponse
Dialogflow interaction data.
EndBoundary This property is required. GoogleCloudContactcenterinsightsV1AnnotationBoundaryResponse
The boundary in the conversation where the annotation ends, inclusive.
FaqAnswer This property is required. GoogleCloudContactcenterinsightsV1FaqAnswerDataResponse
Agent Assist FAQ answer data.
SmartComposeSuggestion This property is required. GoogleCloudContactcenterinsightsV1SmartComposeSuggestionDataResponse
Agent Assist Smart Compose suggestion data.
SmartReply This property is required. GoogleCloudContactcenterinsightsV1SmartReplyDataResponse
Agent Assist Smart Reply data.
StartBoundary This property is required. GoogleCloudContactcenterinsightsV1AnnotationBoundaryResponse
The boundary in the conversation where the annotation starts, inclusive.
annotationId This property is required. String
The unique identifier of the annotation. Format: projects/{project}/locations/{location}/conversationDatasets/{dataset}/conversationDataItems/{data_item}/conversationAnnotations/{annotation}
answerFeedback This property is required. GoogleCloudContactcenterinsightsV1AnswerFeedbackResponse
The feedback that the customer has about the answer in data.
articleSuggestion This property is required. GoogleCloudContactcenterinsightsV1ArticleSuggestionDataResponse
Agent Assist Article Suggestion data.
conversationSummarizationSuggestion This property is required. GoogleCloudContactcenterinsightsV1ConversationSummarizationSuggestionDataResponse
Conversation summarization suggestion data.
createTime This property is required. String
The time at which this annotation was created.
dialogflowInteraction This property is required. GoogleCloudContactcenterinsightsV1DialogflowInteractionDataResponse
Dialogflow interaction data.
endBoundary This property is required. GoogleCloudContactcenterinsightsV1AnnotationBoundaryResponse
The boundary in the conversation where the annotation ends, inclusive.
faqAnswer This property is required. GoogleCloudContactcenterinsightsV1FaqAnswerDataResponse
Agent Assist FAQ answer data.
smartComposeSuggestion This property is required. GoogleCloudContactcenterinsightsV1SmartComposeSuggestionDataResponse
Agent Assist Smart Compose suggestion data.
smartReply This property is required. GoogleCloudContactcenterinsightsV1SmartReplyDataResponse
Agent Assist Smart Reply data.
startBoundary This property is required. GoogleCloudContactcenterinsightsV1AnnotationBoundaryResponse
The boundary in the conversation where the annotation starts, inclusive.
annotationId This property is required. string
The unique identifier of the annotation. Format: projects/{project}/locations/{location}/conversationDatasets/{dataset}/conversationDataItems/{data_item}/conversationAnnotations/{annotation}
answerFeedback This property is required. GoogleCloudContactcenterinsightsV1AnswerFeedbackResponse
The feedback that the customer has about the answer in data.
articleSuggestion This property is required. GoogleCloudContactcenterinsightsV1ArticleSuggestionDataResponse
Agent Assist Article Suggestion data.
conversationSummarizationSuggestion This property is required. GoogleCloudContactcenterinsightsV1ConversationSummarizationSuggestionDataResponse
Conversation summarization suggestion data.
createTime This property is required. string
The time at which this annotation was created.
dialogflowInteraction This property is required. GoogleCloudContactcenterinsightsV1DialogflowInteractionDataResponse
Dialogflow interaction data.
endBoundary This property is required. GoogleCloudContactcenterinsightsV1AnnotationBoundaryResponse
The boundary in the conversation where the annotation ends, inclusive.
faqAnswer This property is required. GoogleCloudContactcenterinsightsV1FaqAnswerDataResponse
Agent Assist FAQ answer data.
smartComposeSuggestion This property is required. GoogleCloudContactcenterinsightsV1SmartComposeSuggestionDataResponse
Agent Assist Smart Compose suggestion data.
smartReply This property is required. GoogleCloudContactcenterinsightsV1SmartReplyDataResponse
Agent Assist Smart Reply data.
startBoundary This property is required. GoogleCloudContactcenterinsightsV1AnnotationBoundaryResponse
The boundary in the conversation where the annotation starts, inclusive.
annotation_id This property is required. str
The unique identifier of the annotation. Format: projects/{project}/locations/{location}/conversationDatasets/{dataset}/conversationDataItems/{data_item}/conversationAnnotations/{annotation}
answer_feedback This property is required. GoogleCloudContactcenterinsightsV1AnswerFeedbackResponse
The feedback that the customer has about the answer in data.
article_suggestion This property is required. GoogleCloudContactcenterinsightsV1ArticleSuggestionDataResponse
Agent Assist Article Suggestion data.
conversation_summarization_suggestion This property is required. GoogleCloudContactcenterinsightsV1ConversationSummarizationSuggestionDataResponse
Conversation summarization suggestion data.
create_time This property is required. str
The time at which this annotation was created.
dialogflow_interaction This property is required. GoogleCloudContactcenterinsightsV1DialogflowInteractionDataResponse
Dialogflow interaction data.
end_boundary This property is required. GoogleCloudContactcenterinsightsV1AnnotationBoundaryResponse
The boundary in the conversation where the annotation ends, inclusive.
faq_answer This property is required. GoogleCloudContactcenterinsightsV1FaqAnswerDataResponse
Agent Assist FAQ answer data.
smart_compose_suggestion This property is required. GoogleCloudContactcenterinsightsV1SmartComposeSuggestionDataResponse
Agent Assist Smart Compose suggestion data.
smart_reply This property is required. GoogleCloudContactcenterinsightsV1SmartReplyDataResponse
Agent Assist Smart Reply data.
start_boundary This property is required. GoogleCloudContactcenterinsightsV1AnnotationBoundaryResponse
The boundary in the conversation where the annotation starts, inclusive.
annotationId This property is required. String
The unique identifier of the annotation. Format: projects/{project}/locations/{location}/conversationDatasets/{dataset}/conversationDataItems/{data_item}/conversationAnnotations/{annotation}
answerFeedback This property is required. Property Map
The feedback that the customer has about the answer in data.
articleSuggestion This property is required. Property Map
Agent Assist Article Suggestion data.
conversationSummarizationSuggestion This property is required. Property Map
Conversation summarization suggestion data.
createTime This property is required. String
The time at which this annotation was created.
dialogflowInteraction This property is required. Property Map
Dialogflow interaction data.
endBoundary This property is required. Property Map
The boundary in the conversation where the annotation ends, inclusive.
faqAnswer This property is required. Property Map
Agent Assist FAQ answer data.
smartComposeSuggestion This property is required. Property Map
Agent Assist Smart Compose suggestion data.
smartReply This property is required. Property Map
Agent Assist Smart Reply data.
startBoundary This property is required. Property Map
The boundary in the conversation where the annotation starts, inclusive.

GoogleCloudContactcenterinsightsV1SentimentDataResponse
, GoogleCloudContactcenterinsightsV1SentimentDataResponseArgs

Magnitude This property is required. double
A non-negative number from 0 to infinity which represents the abolute magnitude of sentiment regardless of score.
Score This property is required. double
The sentiment score between -1.0 (negative) and 1.0 (positive).
Magnitude This property is required. float64
A non-negative number from 0 to infinity which represents the abolute magnitude of sentiment regardless of score.
Score This property is required. float64
The sentiment score between -1.0 (negative) and 1.0 (positive).
magnitude This property is required. Double
A non-negative number from 0 to infinity which represents the abolute magnitude of sentiment regardless of score.
score This property is required. Double
The sentiment score between -1.0 (negative) and 1.0 (positive).
magnitude This property is required. number
A non-negative number from 0 to infinity which represents the abolute magnitude of sentiment regardless of score.
score This property is required. number
The sentiment score between -1.0 (negative) and 1.0 (positive).
magnitude This property is required. float
A non-negative number from 0 to infinity which represents the abolute magnitude of sentiment regardless of score.
score This property is required. float
The sentiment score between -1.0 (negative) and 1.0 (positive).
magnitude This property is required. Number
A non-negative number from 0 to infinity which represents the abolute magnitude of sentiment regardless of score.
score This property is required. Number
The sentiment score between -1.0 (negative) and 1.0 (positive).

GoogleCloudContactcenterinsightsV1SmartComposeSuggestionDataResponse
, GoogleCloudContactcenterinsightsV1SmartComposeSuggestionDataResponseArgs

ConfidenceScore This property is required. double
The system's confidence score that this suggestion is a good match for this conversation, ranging from 0.0 (completely uncertain) to 1.0 (completely certain).
Metadata This property is required. Dictionary<string, string>
Map that contains metadata about the Smart Compose suggestion and the document from which it originates.
QueryRecord This property is required. string
The name of the answer record. Format: projects/{project}/locations/{location}/answerRecords/{answer_record}
Suggestion This property is required. string
The content of the suggestion.
ConfidenceScore This property is required. float64
The system's confidence score that this suggestion is a good match for this conversation, ranging from 0.0 (completely uncertain) to 1.0 (completely certain).
Metadata This property is required. map[string]string
Map that contains metadata about the Smart Compose suggestion and the document from which it originates.
QueryRecord This property is required. string
The name of the answer record. Format: projects/{project}/locations/{location}/answerRecords/{answer_record}
Suggestion This property is required. string
The content of the suggestion.
confidenceScore This property is required. Double
The system's confidence score that this suggestion is a good match for this conversation, ranging from 0.0 (completely uncertain) to 1.0 (completely certain).
metadata This property is required. Map<String,String>
Map that contains metadata about the Smart Compose suggestion and the document from which it originates.
queryRecord This property is required. String
The name of the answer record. Format: projects/{project}/locations/{location}/answerRecords/{answer_record}
suggestion This property is required. String
The content of the suggestion.
confidenceScore This property is required. number
The system's confidence score that this suggestion is a good match for this conversation, ranging from 0.0 (completely uncertain) to 1.0 (completely certain).
metadata This property is required. {[key: string]: string}
Map that contains metadata about the Smart Compose suggestion and the document from which it originates.
queryRecord This property is required. string
The name of the answer record. Format: projects/{project}/locations/{location}/answerRecords/{answer_record}
suggestion This property is required. string
The content of the suggestion.
confidence_score This property is required. float
The system's confidence score that this suggestion is a good match for this conversation, ranging from 0.0 (completely uncertain) to 1.0 (completely certain).
metadata This property is required. Mapping[str, str]
Map that contains metadata about the Smart Compose suggestion and the document from which it originates.
query_record This property is required. str
The name of the answer record. Format: projects/{project}/locations/{location}/answerRecords/{answer_record}
suggestion This property is required. str
The content of the suggestion.
confidenceScore This property is required. Number
The system's confidence score that this suggestion is a good match for this conversation, ranging from 0.0 (completely uncertain) to 1.0 (completely certain).
metadata This property is required. Map<String>
Map that contains metadata about the Smart Compose suggestion and the document from which it originates.
queryRecord This property is required. String
The name of the answer record. Format: projects/{project}/locations/{location}/answerRecords/{answer_record}
suggestion This property is required. String
The content of the suggestion.

GoogleCloudContactcenterinsightsV1SmartReplyDataResponse
, GoogleCloudContactcenterinsightsV1SmartReplyDataResponseArgs

ConfidenceScore This property is required. double
The system's confidence score that this reply is a good match for this conversation, ranging from 0.0 (completely uncertain) to 1.0 (completely certain).
Metadata This property is required. Dictionary<string, string>
Map that contains metadata about the Smart Reply and the document from which it originates.
QueryRecord This property is required. string
The name of the answer record. Format: projects/{project}/locations/{location}/answerRecords/{answer_record}
Reply This property is required. string
The content of the reply.
ConfidenceScore This property is required. float64
The system's confidence score that this reply is a good match for this conversation, ranging from 0.0 (completely uncertain) to 1.0 (completely certain).
Metadata This property is required. map[string]string
Map that contains metadata about the Smart Reply and the document from which it originates.
QueryRecord This property is required. string
The name of the answer record. Format: projects/{project}/locations/{location}/answerRecords/{answer_record}
Reply This property is required. string
The content of the reply.
confidenceScore This property is required. Double
The system's confidence score that this reply is a good match for this conversation, ranging from 0.0 (completely uncertain) to 1.0 (completely certain).
metadata This property is required. Map<String,String>
Map that contains metadata about the Smart Reply and the document from which it originates.
queryRecord This property is required. String
The name of the answer record. Format: projects/{project}/locations/{location}/answerRecords/{answer_record}
reply This property is required. String
The content of the reply.
confidenceScore This property is required. number
The system's confidence score that this reply is a good match for this conversation, ranging from 0.0 (completely uncertain) to 1.0 (completely certain).
metadata This property is required. {[key: string]: string}
Map that contains metadata about the Smart Reply and the document from which it originates.
queryRecord This property is required. string
The name of the answer record. Format: projects/{project}/locations/{location}/answerRecords/{answer_record}
reply This property is required. string
The content of the reply.
confidence_score This property is required. float
The system's confidence score that this reply is a good match for this conversation, ranging from 0.0 (completely uncertain) to 1.0 (completely certain).
metadata This property is required. Mapping[str, str]
Map that contains metadata about the Smart Reply and the document from which it originates.
query_record This property is required. str
The name of the answer record. Format: projects/{project}/locations/{location}/answerRecords/{answer_record}
reply This property is required. str
The content of the reply.
confidenceScore This property is required. Number
The system's confidence score that this reply is a good match for this conversation, ranging from 0.0 (completely uncertain) to 1.0 (completely certain).
metadata This property is required. Map<String>
Map that contains metadata about the Smart Reply and the document from which it originates.
queryRecord This property is required. String
The name of the answer record. Format: projects/{project}/locations/{location}/answerRecords/{answer_record}
reply This property is required. String
The content of the reply.

Package Details

Repository
Google Cloud Native pulumi/pulumi-google-native
License
Apache-2.0

Google Cloud Native is in preview. Google Cloud Classic is fully supported.

Google Cloud Native v0.32.0 published on Wednesday, Nov 29, 2023 by Pulumi